I bought a house 1 month ago and the sale has in no way been associated with this company. Today, they put a letter through my door saying the house had been withdrawn from sale 6 months ago without completing a sale. Clearly this company has no clue as I bought this house a month ago! Absolutely bizarre.

Shorthand, avoid this company at all costs as a tenant. Almost all of the positive reviews are from landlords. They’ll hound you for inspections every couple of months, call you to chase rent the SAME DAY it’s due, leave your calls and emails to them unanswered for days, even weeks at points, with a rude inflection to match and then after all of that, they’ll attempt to claim your whole deposit for issues they could have fixed in-tenancy if they bothered to communicate with you. Longhand, I dealt with this poor excuse of an agency for 2 years. Upon inspection of the property, there was a mould issue around the windows in both bedrooms. I raised this with the woman showing us around and asked directly if it would be dealt with before moving in, she said yes. Upon moving in a week later, the mould was still there, as well as a few other issues. I sent an email asking what they were planning to do. The email received back was a link to an amazon product to sort it ourselves. Now, if the mould had developed while I’d been living here I would have paid out of my own pocket to fix it and let them know about the issue, but the agency expecting me to pay for a problem which wasn’t caused by me, and an issue I even raised to them before moving in to the property is nothing short of a joke. The next issue is the “cleaning to a professional standard” as they so eloquently state in their check-out document. After moving in to the property it looked clean but when furniture was rearranged, the state of what was found was disgusting. Hair and dust thick enough it looked like a hairball. Used tissues, and rubbish under every piece of furniture in the property. Finally, we noticed there was a crack in the shower basin and emailed them to get someone out to fix it. I missed their reply email originally and replied a week later but the crack had developed into a hole by this point. I sent the pictures off to them and heard nothing back, I thought it would be dealt with quickly considering potential water damage but after another week I called them to chase and they said they would send somebody around to sort it. I had to chase them multiple times over 2 months before somebody was finally sent to the property to sort the issue. Communication between the various agents is like pulling teeth, we were always receiving replies to our emails from different people after days or weeks and never hearing from the original agent again and most of the time not at all but they’ll certainly have the gall to call you the same day your rent is due to ask when you’d be sending it, apparently because the landlord is asking? They did this twice before I told them not so politely to stop calling me and to send me an email instead. I’d recommend any potential tenant to avoid this agency at all costs or you’ll risk whatever deposit you put down. I've only just heard back from DPS after 3 months - they claimed for £1800, DPS said they're entitled to £285, absolute nerve. Do your job better Tristrams.

Renting with them is all well and good up until the point where they try and scam you out of your deposit. Arjun one of the agents had a blatant bias and told us to to accept the landlord preposterous claim for over £600 of our deposit. We of course went through the deposit protection scheme and were able to claim back most of the money but congratulations to the landlords and arjun maybe with that £60 you made you can go have a nandos together and split the profits. Just be sure to take extensive dates photos on the day you move in and move out as they are sure to ask for a crazy amount from your deposit. Little suspicious of the amount of 5 star reviews in such a short space of time from new accounts that only have 1 review hmmmmm. Arjun it’d be great if you could reply so we could hear your side of things

Was told the landlord wanted to take £600 of our deposit even the house was cleaned before we left it and the things that were broken were broken before we got there. Luckily for us we had taken pictures of everything when moving into the house and then as we moved out so we knew they wouldn't be able to take much from us. Arjun from Tristrams who obviously loves the landlord advised that we don't dispute the claim as he was trying to make the process easier for the landlord. After we submitted all the evidence we had they took only a grand total of £60. Lesson of the day: don't listen to Arjun or any of the other workers as they are only trying to benefit the landlords. BTW all positive reviews are left by the landlords for a reason. Also just saw Nicoles reply to Mr Handley and can confirm that none of the perks she said were given to tenants were actually given. Another one of their publicity stunts.

Shorthand, avoid this company at all costs as a tenant. Almost all of the positive reviews are from landlords. They’ll hound you for inspections every couple of months, call you to chase rent the SAME DAY it’s due, leave your calls and emails to them unanswered for days, even weeks at points, with a rude inflection to match and then after all of that, they’ll attempt to claim your whole deposit for issues they could have fixed in-tenancy if they bothered to communicate with you. Longhand, I dealt with this poor excuse of an agency for 2 years. Upon inspection of the property, there was a mould issue around the windows in both bedrooms. I raised this with the woman showing us around and asked directly if it would be dealt with before moving in, she said yes. Upon moving in a week later, the mould was still there, as well as a few other issues. I sent an email asking what they were planning to do. The email received back was a link to an amazon product to sort it ourselves. Now, if the mould had developed while I’d been living here I would have paid out of my own pocket to fix it and let them know about the issue, but the agency expecting me to pay for a problem which wasn’t caused by me, and an issue I even raised to them before moving in to the property is nothing short of a joke. The next issue is the “cleaning to a professional standard” as they so eloquently state in their check-out document. After moving in to the property it looked clean but when furniture was rearranged, the state of what was found was disgusting. Hair and dust thick enough it looked like a hairball. Used tissues, and rubbish under every piece of furniture in the property. Finally, we noticed there was a crack in the shower basin and emailed them to get someone out to fix it. I missed their reply email originally and replied a week later but the crack had developed into a hole by this point. I sent the pictures off to them and heard nothing back, I thought it would be dealt with quickly considering potential water damage but after another week I called them to chase and they said they would send somebody around to sort it. I had to chase them multiple times over 2 months before somebody was finally sent to the property to sort the issue. Communication between the various agents is like pulling teeth, we were always receiving replies to our emails from different people after days or weeks and never hearing from the original agent again and most of the time not at all but they’ll certainly have the gall to call you the same day your rent is due to ask when you’d be sending it, apparently because the landlord is asking? They did this twice before I told them not so politely to stop calling me and to send me an email instead. I’d recommend any potential tenant to avoid this agency at all costs or you’ll risk whatever deposit you put down. I've only just heard back from DPS after 3 months - they claimed for £1800, DPS said they're entitled to £285, absolute nerve. Do your job better Tristrams.

*DO NOT UNDER ANY CIRCUMSTANCES RENT FROM 18 PREMIER ROAD* the landlord was totally incompetent and failed to sort out the countless issues we experienced whilst living in this house in a timely manner. We have waited 4 months for a final decision on our deposit, this was taken to the DPS where the landlord scammed all tenants out of their deposits. Tristrams were also very unhelpful and unprofessional in their ways.

Started off well, but soon ran into multiple issues where the agents were the opposite of helpful. Mould was spotted in the property, after 5 days of emails the landlord finally agreed to send a roofer round. We were then informed the hole in the roof would be fixed a month after we moved in, with no negotiation of rent for that month. When asked if the wall in the main bedroom had been treated and cleaned, one agent said it had, then another said that it hadn’t. We asked if the landlord would do this before moving in, and were informed that if we were too difficult the landlord might pull out. Despite raising the mould 10 days before our move in date, it was all forgotten about until the day before, essentially causing all the unnecessary stress. It then came to light that the landlord had known about the mould for 2 months, so we were forced to not proceed with the property, losing our holding deposit through the agencies lack of organisation and communication.

Really bad experience with Tristrams. There were a few properties that I was interested in viewing, however tristrams would only offer zoom viewings. This wouldn’t be that much of an issue, however zoom links were never emailed over and I was never contacted. Such a waste of time when you have cleared your afternoon to view 3 different properties over zoom. The one property I did get to see in person was terrible. The lad showing us around was great but he was late. I had to call Tristrams after 10 minutes of waiting outside the property in the rain. Eventually he turned up with another couple, so I assume they thought they would join our viewings together? Again, fine, but no heads up of a change of time or that the viewing would be in a group is not professional at all. Once we went into the property the key for the room to let was not there. A tenant in the house had to tell us that one of the other Tristrams workers had taken it a couple of days before. Again, very unorganised and unprofessional and a big waste of everyone’s time. We then went to look at the communal areas and walked to the ‘living room’ (a room with nothing in it in a ‘furnished’ property) and found that the floor was flooded with water. The overall condition of the house was shocking. Wall paper hanging off the walls, paint marks on the carpets, dust absolutely everywhere. The room they eventually showed us to (not the one for let?) was terrible and nothing like what was being advertised. The light didn’t work so one of the other people viewing had to put his phone torch on for us. The room was honestly terrible and the en suite was disgusting, shower doors were hanging off and it was just generally filthy. As I’ve seen from the other reviews, it seems that Tristrams make people write positive reviews for them when submitting their tenancy applications. I was shocked when I saw an overall 4* rating for this company, but I guess this would explain it.