Fraudulent letting agent. I rented an apartment from Tristram's having had a video viewing and was told the apartment would be unfurnished. When I arrived, I found the apartment was furnished with very old, dirty furniture which had a ton of mold. Then upon calling them, I am told this was a let only and I should contact the landlord. Tristram's also changed the contract multiple times during their process using "Goodlord" online software from assured to let only. They first sent a draft for an assured contract, then they changed it 4 times after having paid the deposit. This is in addition that the apartment also did not meet its energy certificate, due to leaky windows, high humidity, damp walls and leaking roof. I saw their agents showing this rental apartment, while blatantly not telling the viewers anything about an apartment that is basically not fit for living. Absolutely disgraceful! avoid at all costs and be very careful.

Very disappointed to make a four hour round trip with my daughter to view a student let property on City Road in Beeston, only to get a phone call from Tristrams whilst stood outside the house, to be told the viewing was cancelled and we would have to reschedule. This was despite getting a call earlier in the day from Tristrams to confirm the viewing. I won’t make any other comment about Tristrams, as it is the only interaction I’ve had with them, but this was an expensive waste of time for my daughter and I.

I bought a house 1 month ago and the sale has in no way been associated with this company. Today, they put a letter through my door saying the house had been withdrawn from sale 6 months ago without completing a sale. Clearly this company has no clue as I bought this house a month ago! Absolutely bizarre.

Shorthand, avoid this company at all costs as a tenant. Almost all of the positive reviews are from landlords. They’ll hound you for inspections every couple of months, call you to chase rent the SAME DAY it’s due, leave your calls and emails to them unanswered for days, even weeks at points, with a rude inflection to match and then after all of that, they’ll attempt to claim your whole deposit for issues they could have fixed in-tenancy if they bothered to communicate with you. Longhand, I dealt with this poor excuse of an agency for 2 years. Upon inspection of the property, there was a mould issue around the windows in both bedrooms. I raised this with the woman showing us around and asked directly if it would be dealt with before moving in, she said yes. Upon moving in a week later, the mould was still there, as well as a few other issues. I sent an email asking what they were planning to do. The email received back was a link to an amazon product to sort it ourselves. Now, if the mould had developed while I’d been living here I would have paid out of my own pocket to fix it and let them know about the issue, but the agency expecting me to pay for a problem which wasn’t caused by me, and an issue I even raised to them before moving in to the property is nothing short of a joke. The next issue is the “cleaning to a professional standard” as they so eloquently state in their check-out document. After moving in to the property it looked clean but when furniture was rearranged, the state of what was found was disgusting. Hair and dust thick enough it looked like a hairball. Used tissues, and rubbish under every piece of furniture in the property. Finally, we noticed there was a crack in the shower basin and emailed them to get someone out to fix it. I missed their reply email originally and replied a week later but the crack had developed into a hole by this point. I sent the pictures off to them and heard nothing back, I thought it would be dealt with quickly considering potential water damage but after another week I called them to chase and they said they would send somebody around to sort it. I had to chase them multiple times over 2 months before somebody was finally sent to the property to sort the issue. Communication between the various agents is like pulling teeth, we were always receiving replies to our emails from different people after days or weeks and never hearing from the original agent again and most of the time not at all but they’ll certainly have the gall to call you the same day your rent is due to ask when you’d be sending it, apparently because the landlord is asking? They did this twice before I told them not so politely to stop calling me and to send me an email instead. I’d recommend any potential tenant to avoid this agency at all costs or you’ll risk whatever deposit you put down. I've only just heard back from DPS after 3 months - they claimed for £1800, DPS said they're entitled to £285, absolute nerve. Do your job better Tristrams.

Renting with them is all well and good up until the point where they try and scam you out of your deposit. Arjun one of the agents had a blatant bias and told us to to accept the landlord preposterous claim for over £600 of our deposit. We of course went through the deposit protection scheme and were able to claim back most of the money but congratulations to the landlords and arjun maybe with that £60 you made you can go have a nandos together and split the profits. Just be sure to take extensive dates photos on the day you move in and move out as they are sure to ask for a crazy amount from your deposit. Little suspicious of the amount of 5 star reviews in such a short space of time from new accounts that only have 1 review hmmmmm. Arjun it’d be great if you could reply so we could hear your side of things

Was told the landlord wanted to take £600 of our deposit even the house was cleaned before we left it and the things that were broken were broken before we got there. Luckily for us we had taken pictures of everything when moving into the house and then as we moved out so we knew they wouldn't be able to take much from us. Arjun from Tristrams who obviously loves the landlord advised that we don't dispute the claim as he was trying to make the process easier for the landlord. After we submitted all the evidence we had they took only a grand total of £60. Lesson of the day: don't listen to Arjun or any of the other workers as they are only trying to benefit the landlords. BTW all positive reviews are left by the landlords for a reason. Also just saw Nicoles reply to Mr Handley and can confirm that none of the perks she said were given to tenants were actually given. Another one of their publicity stunts.

Shorthand, avoid this company at all costs as a tenant. Almost all of the positive reviews are from landlords. They’ll hound you for inspections every couple of months, call you to chase rent the SAME DAY it’s due, leave your calls and emails to them unanswered for days, even weeks at points, with a rude inflection to match and then after all of that, they’ll attempt to claim your whole deposit for issues they could have fixed in-tenancy if they bothered to communicate with you. Longhand, I dealt with this poor excuse of an agency for 2 years. Upon inspection of the property, there was a mould issue around the windows in both bedrooms. I raised this with the woman showing us around and asked directly if it would be dealt with before moving in, she said yes. Upon moving in a week later, the mould was still there, as well as a few other issues. I sent an email asking what they were planning to do. The email received back was a link to an amazon product to sort it ourselves. Now, if the mould had developed while I’d been living here I would have paid out of my own pocket to fix it and let them know about the issue, but the agency expecting me to pay for a problem which wasn’t caused by me, and an issue I even raised to them before moving in to the property is nothing short of a joke. The next issue is the “cleaning to a professional standard” as they so eloquently state in their check-out document. After moving in to the property it looked clean but when furniture was rearranged, the state of what was found was disgusting. Hair and dust thick enough it looked like a hairball. Used tissues, and rubbish under every piece of furniture in the property. Finally, we noticed there was a crack in the shower basin and emailed them to get someone out to fix it. I missed their reply email originally and replied a week later but the crack had developed into a hole by this point. I sent the pictures off to them and heard nothing back, I thought it would be dealt with quickly considering potential water damage but after another week I called them to chase and they said they would send somebody around to sort it. I had to chase them multiple times over 2 months before somebody was finally sent to the property to sort the issue. Communication between the various agents is like pulling teeth, we were always receiving replies to our emails from different people after days or weeks and never hearing from the original agent again and most of the time not at all but they’ll certainly have the gall to call you the same day your rent is due to ask when you’d be sending it, apparently because the landlord is asking? They did this twice before I told them not so politely to stop calling me and to send me an email instead. I’d recommend any potential tenant to avoid this agency at all costs or you’ll risk whatever deposit you put down. I've only just heard back from DPS after 3 months - they claimed for £1800, DPS said they're entitled to £285, absolute nerve. Do your job better Tristrams.

*DO NOT UNDER ANY CIRCUMSTANCES RENT FROM 18 PREMIER ROAD* the landlord was totally incompetent and failed to sort out the countless issues we experienced whilst living in this house in a timely manner. We have waited 4 months for a final decision on our deposit, this was taken to the DPS where the landlord scammed all tenants out of their deposits. Tristrams were also very unhelpful and unprofessional in their ways.