Hi Kara Thank you for your review, i am aware that you had some challenges with your landlord during the tenancy which i am sure you can appreciate is not a reflection on us as an agency. I would like to invite you to contact myself so we can discuss any issues that you had with Tristram's, we would never want our tenants or landlords to be unhappy with any part of our service. If you would like to contact me then please either call me on the office number or email me on nicole@tristrams.uk.com Kind Regards Nicole Atkin