Shorthand, avoid this company at all costs as a tenant. Almost all of the positive reviews are from landlords. They’ll hound you for inspections every couple of months, call you to chase rent the SAME DAY it’s due, leave your calls and emails to them unanswered for days, even weeks at points, with a rude inflection to match and then after all of that, they’ll attempt to claim your whole deposit for issues they could have fixed in-tenancy if they bothered to communicate with you. Longhand, I dealt with this poor excuse of an agency for 2 years. Upon inspection of the property, there was a mould issue around the windows in both bedrooms. I raised this with the woman showing us around and asked directly if it would be dealt with before moving in, she said yes. Upon moving in a week later, the mould was still there, as well as a few other issues. I sent an email asking what they were planning to do. The email received back was a link to an amazon product to sort it ourselves. Now, if the mould had developed while I’d been living here I would have paid out of my own pocket to fix it and let them know about the issue, but the agency expecting me to pay for a problem which wasn’t caused by me, and an issue I even raised to them before moving in to the property is nothing short of a joke. The next issue is the “cleaning to a professional standard” as they so eloquently state in their check-out document. After moving in to the property it looked clean but when furniture was rearranged, the state of what was found was disgusting. Hair and dust thick enough it looked like a hairball. Used tissues, and rubbish under every piece of furniture in the property. Finally, we noticed there was a crack in the shower basin and emailed them to get someone out to fix it. I missed their reply email originally and replied a week later but the crack had developed into a hole by this point. I sent the pictures off to them and heard nothing back, I thought it would be dealt with quickly considering potential water damage but after another week I called them to chase and they said they would send somebody around to sort it. I had to chase them multiple times over 2 months before somebody was finally sent to the property to sort the issue. Communication between the various agents is like pulling teeth, we were always receiving replies to our emails from different people after days or weeks and never hearing from the original agent again and most of the time not at all but they’ll certainly have the gall to call you the same day your rent is due to ask when you’d be sending it, apparently because the landlord is asking? They did this twice before I told them not so politely to stop calling me and to send me an email instead. I’d recommend any potential tenant to avoid this agency at all costs or you’ll risk whatever deposit you put down. I've only just heard back from DPS after 3 months - they claimed for £1800, DPS said they're entitled to £285, absolute nerve. Do your job better Tristrams.