Fraudulent letting agent. I rented an apartment from Tristram's having had a video viewing and was told the apartment would be unfurnished. When I arrived, I found the apartment was furnished with very old, dirty furniture which had a ton of mold. Then upon calling them, I am told this was a let only and I should contact the landlord. Tristram's also changed the contract multiple times during their process using "Goodlord" online software from assured to let only. They first sent a draft for an assured contract, then they changed it 4 times after having paid the deposit. This is in addition that the apartment also did not meet its energy certificate, due to leaky windows, high humidity, damp walls and leaking roof. I saw their agents showing this rental apartment, while blatantly not telling the viewers anything about an apartment that is basically not fit for living. Absolutely disgraceful! avoid at all costs and be very careful.