Good morning, I have tried to reach out to you; however, I understand you did not want to discuss this matter. I wish to add some context to the situation though, as you are aware the tenants contacted us & refused to allow us access to the property to conduct the viewing at the last minute. We even tried to get the accompaniment of the landlord but this wasn’t possible. Whilst I admit it is extremely inconvenient for you to have wasted your time, the matter was out of our hands. I am confident if your daughter was living in one of our properties and we went in after having direct instruction not to, you would not be best pleased. Kind regards, Tristram’s