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Farrell Heyworth

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Farrell Heyworth

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

This company is a joke, don’t return calls and hardly answer the phone. No wonder they’ve closed the office. Plenty of better agents out there

review by Ariella Sterling

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. We are reopening our branch services through seven area branches, staffed by members of the FH team and supported by home working members of the team. We ask at this time for your patience as we do this and adapt and introduce work arounds to our normal exceptional customer service so as to adhere to the safety guidelines. We would still like to assist you with your property matter, if you would be willing to expand on your review our branch team would be grateful to hear from you at blackpool@farrellheyworth.co.uk This will help us to identify the difficulties our customers may be experiencing so we can return to our normal exceptional customer service standards as quickly as possible. Kind regards, Jeremy Collins - Director

1.00 /5

Appalling treatment by this office. Arranged to view a property with Farrell & Heyworth meeting us there. Sat outside waiting, they didn’t show up. Rang the office and they came out with a story that they had been trying to ring me and hadn’t been able to get through. Absolute nonsense the phone is a company phone and is answered 24 hours a day! They then came up with a story that the property couldn’t be viewed for a further 5 days. How can you expect sell a house if you have agents like this representing you. I have heard bad reports of this agency before, they are obviously true.

review by Gemma McConville

Reply from agent

Thank you for taking the time to contact us regarding the issue you have had viewing your chosen property. I'm extremely concerned that you have has a poor experience this must have been very frustrating. I have spoken to the Blackpool branch manager Wayne Stevenson today and he will be in touch as soon as possible to apologize for any inconvenience and hopefully to rearrange a viewing of this property at your convenience. Customer service is really important to us and I'm sorry the service you experienced was unsatisfactory. I can assure you that this is not representative of the service you can expect to receive from our Blackpool team. If there are training issues which have led to mistakes being made we will identify these and ensure those training needs are met. I hope we have the opportunity to demonstrate our usual, high levels of customer service. All the best, Chris Heyworth - Director

1.00 /5

Awful Estate Agents. Viewed a property with them, the mortgage advisor got lost with all our information, proceeded to request the same information over & over. He then got flustered with it, and decided to pass all the information over to another mortgage broker based at another branch (who has been helpful) Put an offer in of £65,000 on one of their repossessions, never heard back. Then saw that an offer was put on the same property online for '£63,000' (lower then ours) We lost another sale of a house, because it took them that long to pull their finger out, we lost a sale on a second house with another company. We since emailed advising, we hadn't heard back regarding our offer - No response. It then took Simon, to enquire internally to get a response from them!!! We then rang today, to view another property we had noticed on the same Street as one we just viewed. We saw a lady from Farrell Heyworth, asked politely asked if she was the agent doing viewings on the property (a property we would have probably gone a head and put an offer in on) got a rude response of 'No' - she was completely unprofessional, rude and unhelpful - believe her name was Bev or something a long those lines. I understand for security reasons they may possibly need to be booked in via the office but a little more of a helpful response would have been appreciated. Rang the office while she was still inside the property, to ask if they had any slots available as we'd come from out the area. Someone called Sam, who was quite helpful actually, advised someone from their office was actually there at the moment - and If i advised her that i'd spoken to Sam she should be happy to show me round quite quickly. Shouting 'Excuse me' as she was coming out of the property - she completely ignored us. I am sorry but she 100% heard us and decided to be blatantly ignorant. I am now finding myself purposely avoiding properties advertised by this Agent. If i was the owner of one of these houses and found this to be how interested viewers were being treated, i'd be taking my property of them straight away. The one star is for Sam being helpful on the phone, and Simon at a completely different branch taking over the mortgage case and being on the ball with it. (Thanks Sam & Simon) Otherwise 0 Stars would have been sufficient.

review by Hannah Berry

Reply from agent

Dear Hannah, Thank you for your feedback. I am delighted that you found Sam and Simon to have been very helpful but I agree that your poor experience with one of our members of staff was unacceptable. As you say, it is right and safe for all concerned that bookings for a viewing are done through the office but we could have been more accommodating once you had contacted us. We should have called our member of staff onsite once you had spoken to the office rather than expect you to introduce yourself. I have organised retraining to prevent this from happening again. Kind Regards, Chris Heyworth - Director

1.00 /5

review by Hannah Summers

Reply from agent

Dear Ms Summers, We are disappointed to see you felt we deserved a 4 star review. I would be happy to look into this matter further but at present we cannot find your name on any of our systems. Customer service is extremely important to us and we are always keen to improve our service whenever possible. We would be grateful if you could contact our Blackpool Branch Manager, Wayne Stevenson, on 01253 341000 so we can investigate this further. Kind regards, Chris Heyworth - Director

1.00 /5

My mother phoned to book a house viewing for a house to let a few hours after it went on Rightmove. She wanted to go that day but was told the only date available was yesterday so she took it. She received messages confirming the booking leading up to it. Yesterday we all came out of work to attend and nobody showed up. She phoned the office and was told nothing had been booked in, nobody could come out to show is around and that an application had already been put in. My mum and dad visited the office to be told that they had two diaries that's why there was an error and that we weren't the first viewing. The owner had also accepted the person's application. Because of the errors of this office, we lost a chance at a house we really liked. Thanks Farrell Heyworth.

review by stacey whelan

Reply from agent

Dear Ms Whelan, I am sorry to hear that your mother has had a problem viewing a property with our Blackpool branch. I understand you have spoken to our branch manager, Wayne Stevenson who has offered our apologies for the confusion regarding the booking. We conduct thousands of successful viewings every year and I can assure you that this is an isolated issue. May I repeat my colleagues apologies and hope that you will give us another opportunity to help your mother to find the right property. Kind regards, Chris Heyworth - Director

1.00 /5

review by -chris. ogle

Reply from agent

Thanks for taking the time to leave a review. We're sorry you were disappointed with some aspect of our service.In order to investigate this further I would be grateful if you could contact our branch team, as they would like to have the opportunity to resolve any issues you may have had. Many thanks, Laura@FarrellHeyworth

1.00 /5

review by Yau Weng Thong

Reply from agent

Dear Mr Thong, We currently have no records of acting for a client of your name, however we are keen to investigate any matters which would lead a future or existing client to leave a 1 star rating. We would be very grateful if you could contact us at marketing@farrellheyworth.co.uk with further information about your interaction with ourselves. Kind regards, The Farrell Heyworth Team.

1.00 /5

I rang 4 times on viewing a property I also went in person on a Saturday to be told by James Fontalba (Branch Manager) 'oh yes someone from the lettings department will contact me' I am still waiting now & this was the start of February when the listing went live it is now the 23/02/2015.

review by John Smith

Reply from agent

Dear Mr Smith, I'm sorry you have had difficulty contacting our lettings department. I have spoken with our lettings manager, Chris Houston who is very keen to help you with your lettings enquiry, unfortunately we have been unable to find John Smith in our database. Please call 01253 341000, ask to speak to Chris and we will arrange an appointment to view the property as soon as is convenient for you. Thanks for getting in touch.

1.00 /5

Almost decided to buy the property, but we found one of the basement room sealed and we could not enter for viewing. Call to the South Shore branch to make another appointment for viewing the room on next week, but the person who spoke with me sound not happy and told me that room is just same size with the other room. He straight away hang up the phone when I told him I won’t buy it if I can’t view the basement room.

review by Lydia Liew

Reply from agent

Thank you for taking the time to leave a review. We would like to investigate this matter further on your behalf as we always strive to give the highest levels of customer service. Please contact us at marketing@farrellheyworth.co.uk stating the property address and we will look into this further for you. Kind regards, The Farrell Heyworth Team

1.00 /5

I applied for a house with these. Paid for checks etc and was promised the house 3 weeks later I was told we couldnt have the house. Wouldnt trust these with my money again!!

review by Ben Morris

Reply from agent

Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.