Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. We are reopening our branch services through seven area branches, staffed by members of the FH team and supported by home working members of the team. We ask at this time for your patience as we do this and adapt and introduce work arounds to our normal exceptional customer service so as to adhere to the safety guidelines. We would still like to assist you with your property matter, if you would be willing to expand on your review our branch team would be grateful to hear from you at blackpool@farrellheyworth.co.uk This will help us to identify the difficulties our customers may be experiencing so we can return to our normal exceptional customer service standards as quickly as possible. Kind regards, Jeremy Collins - Director