Thank you for taking the time to leave a reply. I'm sorry to hear you were dissatisfied with the service that you received. Your branch manager can be contacted at blackpool@farrellheyworth.co.uk and would be very happy to discuss your concerns. Customer service is very important to us and if something has gone wrong we appreciate the opportunity to put his right. With regards to the surprise cost you mention in your review, we make no secret of that fact that there is a charge for our services as Estate agents. The final costs of selling your property will have been explained and agreed by yourself when you signed your agency agreement to give us the authority to sell your home. If you have any further queries our Blackpool team would be happy to discuss them further with you directly. Kind regards, Jeremy Collins – Director