Dear Ms Summers, We are disappointed to see you felt we deserved a 4 star review. I would be happy to look into this matter further but at present we cannot find your name on any of our systems. Customer service is extremely important to us and we are always keen to improve our service whenever possible. We would be grateful if you could contact our Blackpool Branch Manager, Wayne Stevenson, on 01253 341000 so we can investigate this further. Kind regards, Chris Heyworth - Director