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Farrell Heyworth

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Farrell Heyworth

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1.00 /5

Appalling treatment by this office. Arranged to view a property with Farrell & Heyworth meeting us there. Sat outside waiting, they didn’t show up. Rang the office and they came out with a story that they had been trying to ring me and hadn’t been able to get through. Absolute nonsense the phone is a company phone and is answered 24 hours a day! They then came up with a story that the property couldn’t be viewed for a further 5 days. How can you expect sell a house if you have agents like this representing you. I have heard bad reports of this agency before, they are obviously true.

review by Gemma McConville

Reply from agent

Thank you for taking the time to contact us regarding the issue you have had viewing your chosen property. I'm extremely concerned that you have has a poor experience this must have been very frustrating. I have spoken to the Blackpool branch manager Wayne Stevenson today and he will be in touch as soon as possible to apologize for any inconvenience and hopefully to rearrange a viewing of this property at your convenience. Customer service is really important to us and I'm sorry the service you experienced was unsatisfactory. I can assure you that this is not representative of the service you can expect to receive from our Blackpool team. If there are training issues which have led to mistakes being made we will identify these and ensure those training needs are met. I hope we have the opportunity to demonstrate our usual, high levels of customer service. All the best, Chris Heyworth - Director