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1.00 /5

I put my house up for sale with Farrell Heyworth after reading the reviews and I was satisfied with the initial contact and the e-brochure they produced and was lucky to sell the house very quickly. But after that I heard nothing from them in the months whilst I waited to move, they didn’t offer me any advise, in fact they just didn’t ring me with any updates at all, The day before I moved they rang and sounded very shocked to learn from my solicitor that contracts had been exchanged and I was moving the day after. On the flip side the house I was buying their estate agents (Entwistle Green) were amazing with me, giving me advise, and supporting me through the whole process. Farrell and heyworth are top end for price, which is fine but did not deliver the service and support that I signed up and paid for.NegativeResponsiveness, Professionalism, Value

review by Rachel Chesworth

Reply from agent

Thank you for taking the time to leave a review. In difficult circumstances our Cleveleys team have worked hard to ensure you successfully sold your property in 4 weeks. From that point on your sale proceeded smoothly and so you were only contacted when necessary. Given the circumstances I do think that you have judged the team rather unfairly. We did not receive any communication from yourself to suggest that you required any further assistance. We pride ourselves on offering exceptional customer service and our hard working team are always available to assist our clients. If you wish to discuss this further or require any further support our branch team would be delighted to hear from you. We wish you all the best in your new home. Kind regards, Jeremy Collins - Director

1.00 /5

review by Susan Lowe

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins – Director

1.00 /5

Dissapionted seemed to be a huge cost for very little in return. Staff member assigned to my property was very fague and appeared not interested in any of my calls.NegativeValue

review by Joanne Jackson

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. Kind regards, Jeremy Collins - Director

1.00 /5

I enquired about a property marketed them. After numerous times of asking for the information I've never been contacted. If I was selling a property I'd use a more professional estate agent. A generic response to get back in touch after over four weeks of ignoring a potential customer. We're all adjusting to difficult trading practices. A phone call from your staff to fulfill a potential sale word of been more appropriate to resolve the issue. I've made numerous calls to no avail left messages and also emails.NegativeResponsiveness, Professionalism

review by Jason Lee

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins – Director

1.00 /5

Their policy and attitude make it extremely difficult to view a property without divulging personal finance details in advance. This leaves viewer open to a high risk of fraud/identity theft! Generally poor telephone response, unreasonable and unhelpful staff and failure to even send virtual tour when agreed. SELLERS BE AWARE. I had a genuine interest in an affordable property which could have been ideal. We will not be viewing.NegativeResponsiveness, Professionalism

review by George Piggot

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins – Director

1.00 /5

My Grandson agreed the sale of an apartment early January 2020. The sale has never been completed after 11 months. The property is vacant and no Mortgage is required. We have telephoned this Estate agent numerous times and got nowhere. The solicitor here was recommended by Farrell Heyworth and when telephoned, he advises that a questionnaire has been sent to the Vendor’s Irish Solicitor who is failing to complete and return the document after numerous request. It is now stalemate. This situation has caused tremendous stress to my grandson who has to live with the family. In my opinion this property transaction is beyond that which would be expected and no purchaser should be expected to bare the frustration of this situation.NegativeResponsiveness, Quality

review by ray thompson

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience your grandson received warranted a 1 star review. Customer service is extremely important to us and his custom is highly valued. I can understand that this situation must be very frustrating, and after speaking with my colleagues in our Cleveleys branch, I can confirm that this is very frustrating for them too. They have worked hard to arrange the sale of this property and have been in regular contact with the solicitors to try to progress the sale, as have the solicitors we recommend. At this stage this is now a matter for the respective parties solicitors and we can no longer influence the sale. For this reason I do feel your review is unfair to our fantastic branch team who have done everything within their power to help your grandson to find the right property and to try to resolve the situation. We very much hope that the vendors solicitors are in touch shortly and that this matter is resolved quickly for your grandson. Kind regards, Jeremy Collins - Director

1.00 /5

Vacated the rented property over a week ago. Still waiting for Farrell Heyworth to actually do the Exit Check, 7 days later! Very poor service. Still waiting for news of when my deposit , held in their bank account, will be returned despite the 10 day statutory legal guidance. Perhaps they would have been a bit quicker to do the Exit-Check had the property been listed to re-let with this agent? Oh it has been listed for rent... The leaking roof was never repaired or any attempt to send a tradesman to view the hole. There's plenty of other Estate Agents and i would suggest exploring that option!NegativeResponsiveness, Quality

review by Carrol Birchall

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins – Director

1.00 /5

I have attempted to contact them regarding a property for two days in a row and have been sitting with a ringing tone for more than an hour on both occasions. Terrible service, I would've preferred a call back system where I don't have to sit on the phone for God knows how long

review by Gianmarco Bonafe

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins – Director

1.00 /5

The worst state agency. I have ever deal with very good in lying to people I will never trust them for anything Or even recommend them to anyone 😤 never …

review by Angela U

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. Having spoken to our Cleveleys team with regard to your review I remain confident that our staff are honest and trustworthy. We take any allegations of dishonesty extremely seriously and would be grateful if you would be willing to expand on your review. Please contact our Cleveleys branch manager, Sarah Days, at cleveleys@farrellheyworth.co.uk so we can conduct a full investigation of this matter. Kind regards, Jeremy Collins - Director

1.00 /5

review by Dai Stone

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins – Director

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