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Farrell Heyworth

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I have recently started the process of buying a house of Farrell heyworth in Blackpool & I must say so far all the staff have been so helpful & professional. Courtesy calls to see how I'm getting on & helping me with anything & answering all my questions. Thank you all so much for keeping this as stress free as possible for me 🙂🙂🙂 …

Reply from agent

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.

4.00 /5

Initial meeting with Katie Ward very helpful and professional, although with subsequent communications it has usually taken a few phone calls and texts to get through. However, her responses have always been re-assuring, as have email responses from the Lancaster Office. Overall, I'm pleased with the service.

Reply from agent

Thank you for sharing your feedback with us. We're delighted to hear that your initial meeting with Katie Ward was helpful and professional. It's great to know that Katie's responses have been reassuring and that the Lancaster Office has been responsive via email. Your satisfaction is important to us, and we're glad to hear that you're pleased with the overall service. If you have any further questions or concerns, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

4.00 /5

I found Debbie very nice, she was very professional, always answered when I needed advice.PositiveProfessionalism

Reply from agent

Thank you for taking the time to leave feedback. It's great to hear that Debbie was able to provide helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins – Director

4.00 /5

Having sold my apartment flat with Farrell Heyworth, I am very pleased with the professional advice and care their staff provided. The sale went well despite Covid-19 disruptions which created expected delays, and I am very happy with the outcome.

Reply from agent

Thank you for taking the time to leave feedback. It's great to hear that we have been able to provide you with a great service, even at this difficult time. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins – Director

4.00 /5

We sold our property and got a great price thanks to Simon and his team. We also bought through Farrell Heyworth, and would definitely recommend the St. Anne's branch.

4.00 /5

A dedicated team who are ensuring the smooth sale of our property and securing our new home. With no experience of moving after 25 years, we have been delighted with the service and communication so far.

3.00 /5

As a landlord we have had a really mixed opinion in terms of quality and customer service, the phone systems are poor and the flow of communication when you need to speak to someone is below standard. I wasn't assured as a landlord that my issues were dealt with appropriately at times and this was lacking mainly form the management of the tenancy team. Unfortunately I wouldn't recommend using Farrell Hayworth regards letting your property unless you can solely deal with Carol Dennison she is an asset to that team putting customers first and I wish I had dealt with Carol from the beginning. Carol showed empathy and understanding she was 5 star and the only positive thing I can say regards the Cleveleys branch. In my view Carol should run that team she has the right approach and skill to support and solve problems.

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued. I understand you have spoken to our lettings team, particularly Carol, recently on a number of occasions. Thank you for bringing her hard work on your behalf to our attention. We wish you all the best for the future. Kind regards, Jeremy Collins - Director

3.00 /5

Myself and my husband feel that the 'sold' board should only go up after contracts are signed and prior to this 'sold subject to contract.' We waited 5 months for the initial sale with no other viewings as Farrel Heyworth had placed the 'sold' board up immediately, only for the sale to fall through. Luckily more buyers were found not long after.

Reply from agent

Thank you for taking the time to leave feedback. My understanding is that when there were problems with the initial sale our cleveleys team began to actively remarket the property. Our records show that there were 8 further viewings after this point with a new sale agreed after around 5 weeks. I can appreciate that it must be frustrating to have lost your initial sale and I'm very pleased to hear the team were able to find you a new buyer for your property. If we haven't got something absolutely right for you at first we relish the opportunity to put it right and help you to achieve the right result. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins – Director

2.00 /5
Reply from agent

Thank you for taking the time to leave review. Unfortunately without a property address I am unable to locate you on our system. If you have any further enquiries our branch team look forward to hearing from you so as to resolve any issues you may have. All the best, Laura@FarrellHeyworth

2.00 /5

First off I want to say that the staff are very friendly, and it wasn't just their fault but the landlords as well. If you're looking to rent I would avoid Farrell & Heyworth, especially if they're managing the rented property. Time and time again we report problems and don't even get an email or a call back, when they do finally reply to you it'll be nothing but excuses. For example, it took 2 fault reports and 5 weeks to get a replacement boiler fitted just because " They couldn't contact the landlord". Just bare that in mind when you're renting from them.

Reply from agent

Thank you for taking the time to leave feedback. We are disappointed to hear you were unhappy with the service we provided during your tenancy. If you wish to discuss this matter further the lettings team would be happy to investigate this for you. Kind regards, The Farrell Heyworth Team.

Contact details
Opening hours

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Address

Highfield Road, Blackpool , Lancashire, FY4 2JA, North West, UK, FY4

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