Dear Mr Foden, Thank you for posting your review which has rather taken us by surprise as I think you are being very unfair on us. You recently asked for an external repainting of your property. We reported this to your landlord straightaway who agreed to arrange for this to be done and contractors were booked to do this as soon as they had a time slot, which is first thing in the New Year. It being the middle of November, I don’t think this is unreasonable. You also reported a fault with the oven two weeks ago, repairs for which were immediately authorised. The contractor ordered the necessary parts but it takes 2 weeks for the manufacturer to supply. We expect the repair to be completed this week. Again, I don’t think this is unreasonable. At Farrell Heyworth we always aim to provide the very best customer service for all our clients, if you have any further queries our specialist lettings team would be happy to help. Kind regards, Chris Heyworth - Director

Dear Mr Brown, I am ever so sorry if you felt we let you down. I am glad to see that all repairs have now been done. I have made a thorough investigation into what happened. I can understand your annoyance but I do think you are being a bit unfair on us. While I do accept there have been delays between getting repairs agreed by the landlord and the work being completed by contractors, particularly on the alarm, both we and the landlord did react very quickly to looking at all the issues when they arose. I apologise for the perception that we have been providing a poor service for you as valued tenants. Again, if this has put you off using our services as letting agent, then I am sorry. In the light of your feedback, I have instructed my property management team to do their best to reduce any future delays for you or for our other tenant clients to the absolute minimum. Congratulations on the new baby! Best Wishes, Chris Heyworth - Director

Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.

We are disappointed to hear that you have been dissatisfied with the outcome during the termination of your tenancy. Your tenancy agreement clearly stated that you were subject to a periodic tenancy of the property. In this case, should you wish to give notice on your tenancy this must be done on a payment date. As you gave notice in the middle of the calendar month you were, according to the terms of the contract, liable for the rent for the full term of the next month. Any refund would be entirely at the landlords discretion and regrettably in this case he has declined to do so. We would advise that if you have any further concerns you consult with Citizens advice bureau to satisfy yourself that this is the correct legal position. Or consult this useful article https://england.shelter.org.uk/.../ending_a_periodic_tenancy If you wish to discuss this further my colleagues in branch would be more than happy to do so.

Thank you for taking the time to leave a review. We would like to investigate this matter further on your behalf as we always strive to give the highest levels of customer service. Please contact us at marketing@farrellheyworth.co.uk stating the property address and we will look into this further for you. Kind regards, The Farrell Heyworth Team