My mother phoned to book a house viewing for a house to let a few hours after it went on Rightmove. She wanted to go that day but was told the only date available was yesterday so she took it. She received messages confirming the booking leading up to it. Yesterday we all came out of work to attend and nobody showed up. She phoned the office and was told nothing had been booked in, nobody could come out to show is around and that an application had already been put in. My mum and dad visited the office to be told that they had two diaries that's why there was an error and that we weren't the first viewing. The owner had also accepted the person's application. Because of the errors of this office, we lost a chance at a house we really liked. Thanks Farrell Heyworth.