I made an offer of £5k more than the asking price for a property for sale and Katie Garnett from sales and the manager Simon Long were reluctant to sell to me and kept ignoring me when I requested an update in regards to my offer and in the meanwhile they kept on arranging viewings for the same property, I feel the treatment towards me was due to my ethnic background which they continue to deny and I did inform them though my colour is different the money I will pay for will be the same. Today 2nd January I got a further email from the sales director who threatened me with legal action unless I remove this review, I will now escalate this complaint to the estate agent ombudsman

Whilst in the end we sold our house, i absolutely wish we had gone through another estate agent, as i am not really sire what we paid them for…. At our valuation, we were won over by promises of fancy marketing packs and photography. What this ended up amounting to was the property on rightmove (which any EA offers) our property shared a grand total of ONCE over 10 months on social media, and photos that i ended up retaking on my own mobile phone as the professional ones were awful. Even my sales advisor agreed when i sent her the ones i had taken myself. This fancy “marketing” package sets you back just shy of £300, in addition to your selling cost and your liable to pay even if you don’t end up selling (so much for no sale no fee!) We had a total of 11 viewings over 10 months, of which i was asked to do ALL 11!!! Despite being told they would have multiple agents available for showing including weekends, not once did they have anyone available when anyone called to view. There was always the emotional manipulation of “we aren’t available but you never know this could be the one!” We had an original sale fall through and were actually advised to keep our property off market and give them a few weeks to find a new buyer (which really is shoddy advice) needless to say they didn’t find a buyer and i had to go back on the market. I even had to demand it happen as the property we wanted was going back on the market on a specific day and F&H were more worried about upsetting our original buyers than selling our house. We would go vast amounts of time with no contact, no viewings, no information on how the property was performing on rightmove until i asked and no information on what they were doing to sell the property. In fact, when i would call and speak to the manager he was nothing short of rude (stark contrast as he did the original valuation and what a change in character once you were locked in) When we received and accepted our 2nd offer things seemed to go smoothly (or more accurately i heard nothing for weeks) until we were passed to the “sales progression team” who were either never in the office or had no idea what was going on! The sale nearly collapsed a number of times due to people not reading emails and understanding situations properly, but the sales progression team either had no idea or the wrong idea. One day i even received a congratulations on setting a completion date 2 days after the buyer had stated they had lender issues, they just had no clue! In the end i found it easier to deal entirely with our solicitor who was great, communicating with the buyers solicitor. These were introduced by F&H and were the only good thing to come out of the whole ordeal really. So all in all they didn’t really market beyond rightmove (and charged me £300 extra), i ended up taking my own pictures, had to do all my own showings and found them of absolutely no use in the progression of the sale. Not sure what exactly the “fee” was for as they seemed to do very little and were absolutely not the cheapest option to go with either. But you live and learn. A side note really as this was our fault not to double check, the EA actually closed our local branch some time before we instructed but this wasnt made clear to us. The numbers on the website used local area codes but transferred to an office much further away. I do wonder if this had something to do with why they didnt want to do the viewings, but they sold themselves as a “local” EA of which they were very much not. If we were ever to sell again, we would absolutely go to another EA. Likely the one we bought the house off as they were nothing but professional and on the ball.

Very disappointing customer service & basic courtesey. Two viewings of a property last week, initial offer was rejected so asked to be kept informed of any further interest or offers whilst we assess a 2nd offer this week. Now find the house is sold without even a courtesey call or chance to increase our offer. Will be putting our listing elsewhere sadly. 11.09.24 in reply to Jeremy - Thank you, no written request has yet been recieved, nor were we advised this would be the process going forward. Considering all communication had previously been verbal or in person why write to me for something so important! Actually makes it worse, but then you had another offer so why make the effort i guess. But thank you for taking the time to contact me on this occasion.

Worst company ever! Me and my partner have been trying to book a viewing with them for 2 days, called countless times and were left with no response. On the day of viewing that we did get eventually (after reaching the sales team who's booked us in!) we had to chase the agent up (and I am not kidding, we called 10 times at least) trying to get the details and a viewing address as it was never sent to us beforehand like promised! Regardless of that I did manage to find out missing information just to hear from the landlord directly (bear in mind we were told it will be a current tenant showing us around) that they do not accept pets, even after we SPECIFICALLY asked that question on the phone to the letting agent beforehand and were told that pets are fine! Otherwise we would have never proceeded with the viewing in the first place!!! Absolute joke, do not bother doing business with them if you value your time.

Worst company ever! Me and my partner have been trying to book a viewing with them for 2 days, called countless times and were left with no response. On the day of viewing that we did get eventually (after reaching the sales team who's booked us in!) we had to chase the agent up (and I am not kidding, we called 10 times at least) trying to get the details and a viewing address as it was never sent to us beforehand like promised! Regardless of that I did manage to find out missing information just to hear from the landlord directly (bear in mind we were told it will be a current tenant showing us around) that they do not accept pets, even after we SPECIFICALLY asked that question on the phone to the letting agent beforehand and were told that pets are fine! Otherwise we would have never proceeded with the viewing in the first place!!! Absolute joke, do not bother doing business with them if you value your time.

No. Not impressed with this company. If I could give no stars I would. They seem to ignore emails from customers! Not good.

Terrible service from this estate agents, with a lack of information and poor communication. We are cash buyers and after trying to arrange a viewing for over a week we’re informed the property has sold (but FH we’re not aware of this). I would not advise selling your property with this company.

The worst state agency Cleveleys. Avoid these people at all costs! Whether you are selling your property or you are renting your property. Avoiding Farrell Heyworth will save you a lot of money and depression. Because they will tell you what you want to hear to begin with but at the end. It will be all lies.

With small exceptions I had nothing but issues throughout my two year association, having been treated extremely poorly on way too many occasions, which could not be offset by the few good experiences... way too much hassel and in many instances totally unprofessional...staff always changing...

What a waste of time. Staff unprofessional, never pick up their phone's. Not helpful at all when it came to moving. Made it harder and harder. Gave all the relevant information they asked for, still wasn't good enough. If I could give no stars I would. My personal advice would be a big avoid, there's plenty of better and more professional estate agents out there.