Belvoir allowed me to move into a property that they knew had a mouse infestation. As they did the inventory, they would have seen the landlord left many repellants and traps behind the fridge and along the corridors. I hoped it was a preventative measure, but soon my asthma started worsening and I saw droppings and heard them in the walls. I emailed Belvoir and they said I couldn't do anything about it apart from contact the landlord, who didn't respond. I tried to deal myself, but 8 weeks into my tenancy the house is overrun and the mice have started jumping on my bed in Broad daylight. My asthma is horrendous and I'm writing this staying at a hotel because I can barely breathe in my own home. I have allergies, asthma, and a disability called EDS so this is very stressful for me and I just want it all sorted out so I can live a quiet life. Please release me from my tenancy and give me my deposit back so I can find a new home.

At the beginning very nice and promising everything we asked for. After we signed the contract they do not care. Requests for repairs in the flat are being ignored, furniture they promised to purchase is non-existent. Staff is incompetent - they could not tell us right codes for the doors, we still do not know who is our energy supplier as they cannot confirm it. Our emails are being ignored.

Had such an awful experience with this company! Extremely poor communication during the tenancy, leading to leaks not being dealt with and ultimately not having electricity or hot water, causing us to live in unliveable conditions. At the end of the tenancy they have stopped replying to emails altogether and have lied over the phone about the return of our deposit. It has now been two months and we still haven't received our deposit, despite ringing 9 times in a week and emailing them almost every day. We have now decided to take legal action. In response to your response, the delays are because you did not reply to any of our emails. You've only just started replying a week or two ago when I threatened to take legal action! Please don't make excuses and turn this around, the delay has been down to your incompetcies, nothing else.

Absolute shambles of a company. Me and my boyfriend are looking to rent our first apartment together and travelled down to Birmingham all the way from Newcastle and had two viewings with this company. It came to the time of the viewing standing outside the address for around 15 minutes before ringing the company. They knew we were not local to the area, as highlighted when arranging the viewings, however still was yet to inform us that one of the apartments had been obtained and the other was not at satisfactory condition to be viewed. The man on the phone was not considerate at all and did not really seem to care, passing the blame onto other colleagues ‘someone should of rang you’. We are both extremely disappointed as we were really excited to view the apartment not to mention wasting time and money on train fares/taking time off work. Highly unprofessional company would stay clear, especially if it’s your first time renting.

This is my first Google review which probably tells you all you need to know. I rented a flat from Belvoir for 8 months, up until about a month ago. I would not use Belvoir again and recommend others steer clear. The flat itself was fine, although it was dirty when I moved in, including mouldy utensils which had been left to fester in the dishwasher which wasn’t even plumbed in! Belvoir customer service was little to non-existent, staff were rude and uninterested and even completely ignored some of my emails. The poor reviews here sound very familiar and I find it hard to believe all the five-star reviews, although I didn’t deal with everyone in the office.

Very irresponsible agency. Booking viewings just to cancel them 20min before time. Not helpful at all!!! Highly not recommended!!!

A very incompetent company who have caused me a lot of frustration my condition had worsened ( I suffer with muscle wastage ) The agent should be helpful to the landlord but I always felt they were working against me My apartment was only cleaned after 15 days of becoming vacant. only when I threatened legal action The whole experience has been very disturbing My eyes are filled with tears This is the state it was left in photos enclosed I still have previous tenants belongings to dispose of

Unfortunately, liars. Rude on the phone too, although could be nice in person. Had 2 viewings booked, they cancelled them the evening before stating multiple times that the seller had accepted an offer so I could not view (even though the viewing had been confirmed for a week). Turns out that the properties were on with another agent who contacted the seller in front of me - offers were extended yet not accepted as they wanted to see what interest the pre-booked weekend viewings brought up. So I missed the chance to bid on 2 nice flats... The owner has also been charming enough to reply below. It is not a "fake review", however I have no wish to have my name plastered across your hate-mails so I will continue to remain L Johnson.

False. Fake. Full of lies. On the face of it this company is a welcoming, friendly and well integrated business. This is FALSE. My girlfriend and I recently decided to move into our first flat together and unfortunately we decided to use this letting agent as our go between. Firstly we were pressured to move into the flat out of fear of losing the property because it would be “idle” and “empty”. We were hesitant for the following reasons; upon viewing the flat for the first time the landlord was in the process of “refurbishing” the property. There we no curtains up in 2 of the 3 rooms, the plug sockets were not attached to the walls and as such the wires were exposed. Many of the doors didn’t close because the handle mechanism was loose. There was paint of the floor, doors, plugs and radiators. The kitchen was not in the greatest condition either and there were several lights not working as well. However, upon reading the reviews of the company we were confident that with in the 2 weeks of admin the flat would be ready for us as we were assured it would be. This was a LIE. On move in day (one day before a 2 week holiday) the flat had made little or no progress. This was a huge disappointment which led to our FIRST complaint to them. They were very apologetic and gave the reason that the landlord was taking charge of all development work. This seemed like a reasonable explanation and since we were going on holiday we opted to believe that they would now take control of the situation. Again we were WRONG. 2 weeks later, no progress at all had happened and this was a serious disappointment. This has been a recurring problem for 3 months now and just to update you there are still no curtains and an inventory was only sent 1 week ago. This letting agent is unworthy of any award they have been given and should be ashamed they’ve tainted what should have been such a happy time for us both. We will not be using Belvoir again and highly recommend you don’t either.