Dear Chelsea, We are sorry to learn of your experience with Belvoir Birmingham and complaints of this nature we take very serious and for this reason we are heavily regulated by the property Ombudsmen and also national Approved Lettings Scheme, in order to deal with your complaint in professional manner we would ask you to address this to Director bal.kaur@belvoir.co.uk who will personally look into the matter with in line with the company complaints procedure. Having a look into the case initially we understand there has been discrepancies on Check out and potential deposit dispute which ultimately does cause delays as in line with the Tenancy Deposit Scheme the correct rules and regulations have to be followed, we also further note that the deposit issues have been resolved but at the moment we have technically issues with online banking which we hope to have resolved very shortly. Kind Regards Belvoir.