I chose this agency, simply because of the flats they had available at the time, however, when I will be renting again, most certainly I will not be using this agency. The customer service is so so poor, unprofessional and simply unacceptable. Agents do not know how to communicate with customers, always so rude and unhelpful. If you need anything fixed in your flat, you will have to call them multiple times to get a follow up. They say they will keep you updated via email, and they never do, then you call back again and we have to start everything from the very beginning. Definitely one of those companies that ruin your mood instantly after having any conversation with them. Would not recommend this agency to my worst enemy.

the staff are not professional and one of them who is responsible for a maintenance issue, she is too impolite and unprofessional, and most of the time she did not answer your email. I rent an apartment in late August, when I got the key, some furniture had been broken and did not get the postbox key.It takes a month to receive the postbox key, they did not check the apartment before. it took more than a month to replace the broken stuff, and each time I contacted them they said 'oh ok I will call the landlord JUST NOW', or they said, 'I sent him an email last week but he did not answer'! ok, it is your responsibility to follow up and find the landlord to sort the issue, not wait until I call you to follow up. Even, one time, when I called them one of the staff said why you call every day, we will order or we will ask the landlord to bring the postbox key. while it was about the month that nothing was replaced and I did not receive the key, however, the property should be checked before a tenant gets a key. When I received the key, it was the wrong one, and again the same process. for everything I should have contacted them several times. Finally, after 45 days the furniture was replaced. While I rented the apartment with the properties they showed me at visiting day, which I paid for that, I expected to replace the broken furniture with the same, however, the agent said if you want you can buy the new one and 'The chest of drawers were replaced with a like for like'. too impolite. I do not know who is the manager of this agency but the manager should teach them some professional behaviour, at least learn them do their responsibilities, because I am sure in future there will be some issue and I need to contact them, while it is a nightmare.NegativeResponsiveness, Quality, Professionalism, Value

Was speaking to one person in the office only for another person to chip with a bad attitude. Completely undermining the first guy and forcing her own bad mood into the situation. Will be avoiding this branch.

A really poor agency. They will keep your deposit fir 3 months and not giving it back to you after you moved out. And they will never give you a call back or update even though they promised. I'm really really disappointed with them. Avoid.

Very unprofessional. Made me move in to a flat which was not properly cleaned. Did not respond to any of my emails about this issue. Gave me only one set of keys with out duplicate. Are only worried about if the rent is credited in time and nothing else. Only positive thing is that they have started responding to emails recently. Hope they will improve their attitude towards customers

Belvoir allowed me to move into a property that they knew had a mouse infestation. As they did the inventory, they would have seen the landlord left many repellants and traps behind the fridge and along the corridors. I hoped it was a preventative measure, but soon my asthma started worsening and I saw droppings and heard them in the walls. I emailed Belvoir and they said I couldn't do anything about it apart from contact the landlord, who didn't respond. I tried to deal myself, but 8 weeks into my tenancy the house is overrun and the mice have started jumping on my bed in Broad daylight. My asthma is horrendous and I'm writing this staying at a hotel because I can barely breathe in my own home. I have allergies, asthma, and a disability called EDS so this is very stressful for me and I just want it all sorted out so I can live a quiet life. Please release me from my tenancy and give me my deposit back so I can find a new home.

At the beginning very nice and promising everything we asked for. After we signed the contract they do not care. Requests for repairs in the flat are being ignored, furniture they promised to purchase is non-existent. Staff is incompetent - they could not tell us right codes for the doors, we still do not know who is our energy supplier as they cannot confirm it. Our emails are being ignored.

Had such an awful experience with this company! Extremely poor communication during the tenancy, leading to leaks not being dealt with and ultimately not having electricity or hot water, causing us to live in unliveable conditions. At the end of the tenancy they have stopped replying to emails altogether and have lied over the phone about the return of our deposit. It has now been two months and we still haven't received our deposit, despite ringing 9 times in a week and emailing them almost every day. We have now decided to take legal action. In response to your response, the delays are because you did not reply to any of our emails. You've only just started replying a week or two ago when I threatened to take legal action! Please don't make excuses and turn this around, the delay has been down to your incompetcies, nothing else.