Dear Mrs Ali, We thank you for your message and when we conducted the check out of the property which was a day after the tenants had left, it was brought to our attention yes the property was left in bad state of repair, once the complete check out was conducted we then proceeded to instruct our cleaners on your property and whilst we appreciate there was a short delay in the cleaners in completing the work it was done quickly as possible and all costs were claimed out the deposit and the property was returned to you in a good standard of repair. We pride ourselves in excellent customer service as award winning agency here in Birmingham City Centre and sorry you feel we have not acted in a prompt manner, we have internal complaints procedure in place should you wish to use that going forward. Thank you.