Probably one of the worst experiences I've had from a estate agents. Asked to book a viewing. We were then asked to confirm viewing 2 days before via email. The day before we were asked to confirm by text. Then on the morning of the veiwing we got another confirmation email. 20 minutes after our appointment with no show i called the office and because they'd called at 10:30 on an unknown number with no answer (they didn't leave a message either) they cancelled the appointment and didn't show up.

I chose this agency, simply because of the flats they had available at the time, however, when I will be renting again, most certainly I will not be using this agency. The customer service is so so poor, unprofessional and simply unacceptable. Agents do not know how to communicate with customers, always so rude and unhelpful. If you need anything fixed in your flat, you will have to call them multiple times to get a follow up. They say they will keep you updated via email, and they never do, then you call back again and we have to start everything from the very beginning. Definitely one of those companies that ruin your mood instantly after having any conversation with them. Would not recommend this agency to my worst enemy.

the staff are not professional and one of them who is responsible for a maintenance issue, she is too impolite and unprofessional, and most of the time she did not answer your email. I rent an apartment in late August, when I got the key, some furniture had been broken and did not get the postbox key.It takes a month to receive the postbox key, they did not check the apartment before. it took more than a month to replace the broken stuff, and each time I contacted them they said 'oh ok I will call the landlord JUST NOW', or they said, 'I sent him an email last week but he did not answer'! ok, it is your responsibility to follow up and find the landlord to sort the issue, not wait until I call you to follow up. Even, one time, when I called them one of the staff said why you call every day, we will order or we will ask the landlord to bring the postbox key. while it was about the month that nothing was replaced and I did not receive the key, however, the property should be checked before a tenant gets a key. When I received the key, it was the wrong one, and again the same process. for everything I should have contacted them several times. Finally, after 45 days the furniture was replaced. While I rented the apartment with the properties they showed me at visiting day, which I paid for that, I expected to replace the broken furniture with the same, however, the agent said if you want you can buy the new one and 'The chest of drawers were replaced with a like for like'. too impolite. I do not know who is the manager of this agency but the manager should teach them some professional behaviour, at least learn them do their responsibilities, because I am sure in future there will be some issue and I need to contact them, while it is a nightmare.NegativeResponsiveness, Quality, Professionalism, Value

Was speaking to one person in the office only for another person to chip with a bad attitude. Completely undermining the first guy and forcing her own bad mood into the situation. Will be avoiding this branch.

A really poor agency. They will keep your deposit fir 3 months and not giving it back to you after you moved out. And they will never give you a call back or update even though they promised. I'm really really disappointed with them. Avoid.

Very unprofessional. Made me move in to a flat which was not properly cleaned. Did not respond to any of my emails about this issue. Gave me only one set of keys with out duplicate. Are only worried about if the rent is credited in time and nothing else. Only positive thing is that they have started responding to emails recently. Hope they will improve their attitude towards customers