Dear Samkeliso, We sorry to hear of your experience with Belvoir, however our company policy is that we take zero tolerance on abusive behaviour from applicants and it is noted you had made appointment to view a property and failed to attend and indeed to call to office to advise you were unable to attend, should you wish to make formal complaint this can be done by emailing in to Birminghamcentral@belvoir.co.uk

Dear Ellie, We note that you have decided to bring this review to the forefront again as you seem to have a “personal agenda” with Belvoir Birmingham and we will now have passed the matter to our legal team who will be in touch with you shortly for defamatory comments. I enclosed screen print clearly demonstrating you moved out the property in August 2019 and some 1 year and 7 months on you seem to have issues with your tenancy which you are no longer party of and your deposit more importantly was returned in full We can confirm that your deposit was refunded in full so clearly there was no dispute contrary to your allegations, also we have evidence that once matters were reported to our property management team they were dealt with in timely manner and if you were not satisfied at the time you have right to have made formal complaint as we are heavily regulated by the property Ombudsmen and regulated by National approved lettings scheme and also UKALA and surprising we did not receive any complaints. We pride our service on excellent customer service for the last 15 years and also endeavour to be both fair and reasonable. With reference to the checkout fee you would have been made aware of this on move in and also in fact you signed contract at the start of the contract to advise you were happy to adhere to terms and conditions. Please see the below for your records that confirm what you would be liable for when you moved out and you had also agreed too at the time. 4.1.5 Pay a fee of £75 plus VAT being a 50% share of the costs and disbursements in relation to the preparation of the inventory and “check out” at the end of the tenancy. The other 50% to be paid by the Landlord. I will now demonstrate and show contrary to your email that your deposit was refunded in full and also confirmation you moved into the property back in 10/08/18 until 09/08/2019 which in fact was a full year and its very strange if all these items were o/s as you address I am at loss why you lived their a full year if we did not get any works completed….again this demonstrates the fact any work that was completed was carried out once we had landlords consent and as you can appreciate there may have been a slight delay in putting things right as there are procedces and processes we have to follow. On checking our systems we have also works orders to contractors advising of works carried out just to conclude after the above based factual evidence and evidence below you Just to conclude you seem to have a personal issues with Belvoir Birmingham given that you moved out in 2019 and received your deposit back and took issue with a checkout fee which was charged lawfully with your agreement on the tenancy you had signed and we are sorry that you have to continue to leave reviews which are factual incorrect.

Dear Caroline, We have checked our diaries/buyers and do not recognise your name - we are sorry to hear that you have had a somewhat negative experience with Belvoir Birmingham, we pride ourselves on Customer Service, in order for us to look into this further please could you email us at birminghamcentral@belvoir.co.uk. Kind Regards Belvoir.

Dear Samreen, We note your comments on your review. The reason we ask you to check our website is because we carry over 50 properties available at any one time. All properties vary when it comes to bedrooms, bathrooms, location, specification, pricing and availability dates. We update our websites 24/7 to make sure all listings are up to date and this is including in depth information on each listing and professional photography. All office visits are only appointment based at this moment in time due to current government guidelines. We trust this makes sense. Kind Regards Belvoir Birmingham Central.

Hi Mel, We are sorry to learn of your issue you are having with your deposit and as you may be aware all deposits are protected by law under the TDS scheme rules and regulations and if you are unhappy with the points raised in your check out then you have the right to seek and proceed to dispute resolution who will then endeavour to find a resolution as we act on behalf of the landlord client, all deposit information was give to you within legal paperwork on move in. Kind Regards Belvoir.

Jeffrey Akinyemi Johnson, Unfortunately it looks like you must be bored leaving numerous fake reviews and the matter is in the hands of our legal team who are already in contact with you due to several breaches of your contract and your threatening behaviour to Belvoir staff will not be tolerated.

Jeffrey Akinyemi Johnson, Unfortunately it looks like you must be bored leaving numerous fake reviews and the matter is in the hands of our legal team who are already in contact with you due to several breaches of your contract and your threatening behaviour to Belvoir staff will not be tolerated.