They have good properties on their website but their customer serviced isn’t welcoming at all and rude. My first viewing was 20 mins late and and second one was cancelled an hour before the appointment and my third appointment apparently wasn’t on the system even though I have an email from them.

Booked a viewing and and reconfirmed a day earlier. Just before the viewing we got an sms that viewing is cancelled. We drove 1.5 hours for the viewing but the person Major Mahil was so incosiderate and rude when we called for rescheduling. He was driving when we called but in his sms he said viewing is not possible due to sickness. Very unprofeasional and rude to say the least.

Absolutely disgusting company. Properties will be rented to you not painted with faulty appliances that will leave you needing to run to laundrettes for months and they won’t care about the money you’ve had to spend. They will also threaten to evict you with no legal reasoning by screaming at you over the phone and not follow up with anything in writing. (Which is a common theme I’m seeing in other reviews as well) Clearly some kind of family run company of bullies with completely power hungry staff who will treat you as badly as you let them then cry abuse when you dare to call them out. I hope to god I never have to deal with these people ever again, but clearly they care about responding very personally to reviews, accusing them of being fake and airing people’s private information publicly— which is a perfect example of their priorities as a ‘company’.

UPDATE: As predicted, Belvoir, who failed to provide any evidence for the tenancy dispute for weeks only took a few days to respond to this review! And what an unprofessional response it is! "You seem to have quite a lot to say for a indivudual who wasn't actaully a tenant of ours" Really? That's what you're going with? The hasty spelling mistakes alone reek of taking this review personally rather than accepting any fault or criticism. You didn't respond to my partner's emails when she was obliged to deal with you, so why would she send you one now when she's not obliged to? Instead of trying to write smarmy replies to Google Reviews that make you look terrible to potential new landlords, perhaps accept that your staff were clearly incredibly unprofessional in this instance and perhaps look at your internal practices that allowed an unwarranted cleaning charge to end with weeks of dispute, and most likely an extra cost to your landlord (Can't confirm, but generally if a tenant doesn't cover something an agent will push it the landlord's way) _________________________________ Disclaimer: This is the experience my partner had with Belvoir, I can attest to and am disturbed by their lack of professionalism as a former estate agent of 6 years. My partner has just received the remainder of her full deposit back after 2 months of “dispute” with Belvoir. I use that term lightly as while correct, there was no actual dispute to be had. Belvoir tried to claim £150 from my partner’s deposit, citing cleaning costs. This was a small, studio apartment that was left clean to the point of the agent admitting it was clean in an email. When we tried to point out that £150 for cleaning a flat they agreed was clean was unreasonable and unjustified, they attempted to point out things that were clearly noted on the initial inventory prior to the tenancy. (No exit inspection was formally provided, by the way) Due to them not budging on this (or simply not replying to emails), it ended up going through TDS as a dispute. Both sides have to present evidence that we’ve tried to come an agreement, we pointed out that all of their claims were items that were clear wear and tear from the initial inventory. Belvoir attempted to split this cost across my partner and the landlord while completely missing the point that the things they wanted my partner to pay for were pre-existing conditions mentioned on their own inventory. Belvoir then, after multiple attempts to contact and multiple chances to provide their own evidence, simply failed to do so, leaving TDS to return the money weeks later. It is clear to me that Belvoir attempted to get away with charging for a clean, hoping to make a quick bit of contractor commission without properly thinking through the consequences (note: not reviewing their own inventory before making claims of uncleanliness) All of this, without even touching on the situation that occurred during my partner’s move-in phase (Not being told correct move in date, debt on electric meter, broken freezer, being given keys to another property instead!) leads me to believe that this is an agent that works for themselves first and foremost (assuming the landlord had to take this unfair cleaning cost on the chin) I would avoid this agent whether I was a landlord or tenant. (I look forward to them responding to this review while they were unable to respond to any criticism or emails privately!)

I had the unfortunate experience of dealing with this property agent, and I can't express how terrible it was. This person's rudeness and disrespect are beyond belief. They clearly have no concept of customer service or basic human decency. If you value your sanity and self-respect, stay far, far away from this agent. We have had a viewing and even paid the deposit of 206 pounds they said everything is ok then somehow told us that you have failed to get reference and we will be needing a garentor for this and they said this on Saturday and today Monday morning i call them and even my garentor who is a responsible and respectful British citizen they talk Very very rudely and said we are putting it again on sale and we will not return the deposit also.which is totally unfair. Sorry to say but stay away from these kind of brokers present in market.

Read it all. One of the worst companies and worst staff I have ever come across. We just booked a few properties to visit and upon arriving at one of the properties, we simply called to check in. The Individual called Major was utterly useless and beyond rude. He said If you can’t wait 2 minutes you can leave the site. He also arrived minutes later and never bothered to call us to regroup. We had to go up to him. He was very rude on the call before. When we confronted him of absurd customer service behaviour, he said proceeded to be aggressive and defensive. I had used one f word towards the situation and what his behaviour was. At no point i raised my voice or was abusive to him personally . We left the viewing and proceeded to the office to complain and to our shock, the individual did not even hear what I had to say. They started to scream at me and tell us to F Off from the office. He also swore at my brother in law in punjabi and he used a very foul word to describe him . Everything about this company is unacceptable and they are damaging the reputation if of the brand. We will be taking this matter further. Be careful about these guys they clearly have anger issues.

I’ve had one of the worst experience of my life with them. I moved for a year in one of their apartments that had mould. I had to wait and beg for 5 months to have someone to clean it and my flatmate got a severe allergy to mould do to their negligence. We ended the contract earlier with a notice of one month in advance. They are saying our deposit will be taken as we did not give any notice and because “there was no sign of mould” (we ourselves cleaned the apartment as much as we could). One of the employees told us that there will be no deduction from our deposit but now they’re saying the exact opposite. From experience, do not rent anything with them :). Save your time and money.

Would never deal with the Birmingham central office 1 chap in there is offensive and abusive over a set of keys for planned works

Hello, i would like to say i will never be returning as a customer. Major started threatening me with lawsuits i only came for a house. He done this many times and this will be his last, Major you know i love you, but this a step too far.

Staff are unresponsive, don't send application forms, and ghost you. Not to mention the standard estate agent prejudice against students and the disabled.