Totally unprofessional and irresponsible agency, where the agents behave to clients with no respect. Since Belvoir is asking for details. I need to say that I had booked a viewing for the 26th of September at 11 am (working hour for almost everyone) and I had to use a day leave from my work to attend. The day before the viewing I was having a look at the flat online at 6pm (25/09/2018) and realised that the flat has gone to "Let Agreed" and few minutes later the advertisement was not online anymore. That means that someone was working on the property at that time, but I never received an email or call the same day in order not to spend my annual leave... I only received a call the next day at 9:05 am which was already too late for me to get to work. When I mentioned that issue I was told that the informed the fastest they could. So my question is: Someone could spend time out of the office working hours to take the property off the market but didn't have the time to inform me about the viewing being cancelled. I strongly believe that this shows no respect to the client. Also, that attitude from property agents (in this occasion Belvoir) that they are doing a favour to clients by spending their time to show their flats needs to stop. You are charging massive fees for nothing, you need at least to show some respect and kindness. Belvoir, you have my number to call me if what I am saying is not true.

I am absolutely disgusted with this agency! It's by far the worst I have ever been with. Do not rent a property from them! The staff are incompetent, unprofessional, unsympathetic and unhelpful. The landlord is only interested in getting money from you. I've had serious recurrent issues with damp for 3 years due to a hole in the roof and my constant complaints and phone calls have been ignored. At one point i had to phone environmental health and the problems were still not fixed. Now they are refusing to give me my deposit back due to lies told upon check out! I am absolutely fuming. All this has caused me ill health! You are a disgrace and should be closed down! Edit. I was charged £55 for new sealant around the bath which was black with mould because of the damp issue which they would not fix! I could not make it to the office to hand in the keys due to ill health and they would not come and collect them and charged me everyday they were late. I paid extra for next day delivery when posting them back because i could not physically get to the agency and they still charged me 2 extra days! The property was left cleaner and tidier than what is was when I moved in. The bedroom had been decorated and they charged me saying it was not in good condition and needed doing again. Lies lies lies! Absolutely appalling!

They did not bother to turn up for viewings which they arranged, really unprofessional, when phoned to ask why wasn't given an answer or any apologies!

BEWARE of the unethical unrespectful staff of this agent , i wanted to rent one of their properties and after viewing it one of their staff told he will contact me in an hour MAX to finilize everything . and for three days he didnt call and he was not replying my phone calls . and we i finally managed to get in touch with him he actually started SHOUTING at me why am calling him !!!! and that he will not let me the property and HANG the phone on me !!!! NEVER GO TO THIS AGENT