False. Fake. Full of lies. On the face of it this company is a welcoming, friendly and well integrated business. This is FALSE. My girlfriend and I recently decided to move into our first flat together and unfortunately we decided to use this letting agent as our go between. Firstly we were pressured to move into the flat out of fear of losing the property because it would be “idle” and “empty”. We were hesitant for the following reasons; upon viewing the flat for the first time the landlord was in the process of “refurbishing” the property. There we no curtains up in 2 of the 3 rooms, the plug sockets were not attached to the walls and as such the wires were exposed. Many of the doors didn’t close because the handle mechanism was loose. There was paint of the floor, doors, plugs and radiators. The kitchen was not in the greatest condition either and there were several lights not working as well. However, upon reading the reviews of the company we were confident that with in the 2 weeks of admin the flat would be ready for us as we were assured it would be. This was a LIE. On move in day (one day before a 2 week holiday) the flat had made little or no progress. This was a huge disappointment which led to our FIRST complaint to them. They were very apologetic and gave the reason that the landlord was taking charge of all development work. This seemed like a reasonable explanation and since we were going on holiday we opted to believe that they would now take control of the situation. Again we were WRONG. 2 weeks later, no progress at all had happened and this was a serious disappointment. This has been a recurring problem for 3 months now and just to update you there are still no curtains and an inventory was only sent 1 week ago. This letting agent is unworthy of any award they have been given and should be ashamed they’ve tainted what should have been such a happy time for us both. We will not be using Belvoir again and highly recommend you don’t either.