Absolute shambles of a company. Me and my boyfriend are looking to rent our first apartment together and travelled down to Birmingham all the way from Newcastle and had two viewings with this company. It came to the time of the viewing standing outside the address for around 15 minutes before ringing the company. They knew we were not local to the area, as highlighted when arranging the viewings, however still was yet to inform us that one of the apartments had been obtained and the other was not at satisfactory condition to be viewed. The man on the phone was not considerate at all and did not really seem to care, passing the blame onto other colleagues ‘someone should of rang you’. We are both extremely disappointed as we were really excited to view the apartment not to mention wasting time and money on train fares/taking time off work. Highly unprofessional company would stay clear, especially if it’s your first time renting.

This is my first Google review which probably tells you all you need to know. I rented a flat from Belvoir for 8 months, up until about a month ago. I would not use Belvoir again and recommend others steer clear. The flat itself was fine, although it was dirty when I moved in, including mouldy utensils which had been left to fester in the dishwasher which wasn’t even plumbed in! Belvoir customer service was little to non-existent, staff were rude and uninterested and even completely ignored some of my emails. The poor reviews here sound very familiar and I find it hard to believe all the five-star reviews, although I didn’t deal with everyone in the office.

Very irresponsible agency. Booking viewings just to cancel them 20min before time. Not helpful at all!!! Highly not recommended!!!

A very incompetent company who have caused me a lot of frustration my condition had worsened ( I suffer with muscle wastage ) The agent should be helpful to the landlord but I always felt they were working against me My apartment was only cleaned after 15 days of becoming vacant. only when I threatened legal action The whole experience has been very disturbing My eyes are filled with tears This is the state it was left in photos enclosed I still have previous tenants belongings to dispose of

Unfortunately, liars. Rude on the phone too, although could be nice in person. Had 2 viewings booked, they cancelled them the evening before stating multiple times that the seller had accepted an offer so I could not view (even though the viewing had been confirmed for a week). Turns out that the properties were on with another agent who contacted the seller in front of me - offers were extended yet not accepted as they wanted to see what interest the pre-booked weekend viewings brought up. So I missed the chance to bid on 2 nice flats... The owner has also been charming enough to reply below. It is not a "fake review", however I have no wish to have my name plastered across your hate-mails so I will continue to remain L Johnson.

False. Fake. Full of lies. On the face of it this company is a welcoming, friendly and well integrated business. This is FALSE. My girlfriend and I recently decided to move into our first flat together and unfortunately we decided to use this letting agent as our go between. Firstly we were pressured to move into the flat out of fear of losing the property because it would be “idle” and “empty”. We were hesitant for the following reasons; upon viewing the flat for the first time the landlord was in the process of “refurbishing” the property. There we no curtains up in 2 of the 3 rooms, the plug sockets were not attached to the walls and as such the wires were exposed. Many of the doors didn’t close because the handle mechanism was loose. There was paint of the floor, doors, plugs and radiators. The kitchen was not in the greatest condition either and there were several lights not working as well. However, upon reading the reviews of the company we were confident that with in the 2 weeks of admin the flat would be ready for us as we were assured it would be. This was a LIE. On move in day (one day before a 2 week holiday) the flat had made little or no progress. This was a huge disappointment which led to our FIRST complaint to them. They were very apologetic and gave the reason that the landlord was taking charge of all development work. This seemed like a reasonable explanation and since we were going on holiday we opted to believe that they would now take control of the situation. Again we were WRONG. 2 weeks later, no progress at all had happened and this was a serious disappointment. This has been a recurring problem for 3 months now and just to update you there are still no curtains and an inventory was only sent 1 week ago. This letting agent is unworthy of any award they have been given and should be ashamed they’ve tainted what should have been such a happy time for us both. We will not be using Belvoir again and highly recommend you don’t either.

Totally unprofessional and irresponsible agency, where the agents behave to clients with no respect. Since Belvoir is asking for details. I need to say that I had booked a viewing for the 26th of September at 11 am (working hour for almost everyone) and I had to use a day leave from my work to attend. The day before the viewing I was having a look at the flat online at 6pm (25/09/2018) and realised that the flat has gone to "Let Agreed" and few minutes later the advertisement was not online anymore. That means that someone was working on the property at that time, but I never received an email or call the same day in order not to spend my annual leave... I only received a call the next day at 9:05 am which was already too late for me to get to work. When I mentioned that issue I was told that the informed the fastest they could. So my question is: Someone could spend time out of the office working hours to take the property off the market but didn't have the time to inform me about the viewing being cancelled. I strongly believe that this shows no respect to the client. Also, that attitude from property agents (in this occasion Belvoir) that they are doing a favour to clients by spending their time to show their flats needs to stop. You are charging massive fees for nothing, you need at least to show some respect and kindness. Belvoir, you have my number to call me if what I am saying is not true.

I am absolutely disgusted with this agency! It's by far the worst I have ever been with. Do not rent a property from them! The staff are incompetent, unprofessional, unsympathetic and unhelpful. The landlord is only interested in getting money from you. I've had serious recurrent issues with damp for 3 years due to a hole in the roof and my constant complaints and phone calls have been ignored. At one point i had to phone environmental health and the problems were still not fixed. Now they are refusing to give me my deposit back due to lies told upon check out! I am absolutely fuming. All this has caused me ill health! You are a disgrace and should be closed down! Edit. I was charged £55 for new sealant around the bath which was black with mould because of the damp issue which they would not fix! I could not make it to the office to hand in the keys due to ill health and they would not come and collect them and charged me everyday they were late. I paid extra for next day delivery when posting them back because i could not physically get to the agency and they still charged me 2 extra days! The property was left cleaner and tidier than what is was when I moved in. The bedroom had been decorated and they charged me saying it was not in good condition and needed doing again. Lies lies lies! Absolutely appalling!

They did not bother to turn up for viewings which they arranged, really unprofessional, when phoned to ask why wasn't given an answer or any apologies!

BEWARE of the unethical unrespectful staff of this agent , i wanted to rent one of their properties and after viewing it one of their staff told he will contact me in an hour MAX to finilize everything . and for three days he didnt call and he was not replying my phone calls . and we i finally managed to get in touch with him he actually started SHOUTING at me why am calling him !!!! and that he will not let me the property and HANG the phone on me !!!! NEVER GO TO THIS AGENT