Dear Emanuel, We are sorry to learn you are unhappy with the decision in reference to your deposit and the amount / deductions claimed. All deposits are protected in line with the Tenancy Deposit rules and any disputes can be raised formally and fairly in line with the TDS scheme, which I believe you are in the process of doing as such we will submit all our check out reports and also ensure there is transparency when it comes to dealing with the evidence we need to submit on your landlords behalf so at no stage have we kept your deposit as lawfully we have to protect this within one of the government deposit schemes and you were provided all this information when you initially moved in. We aim to deliver the best levels of customer service and also that we are heavily regulated by the property Ombudsman and National approved lettings scheme we treat all of our customers in an open, honest and transparent manner.. All complaints are taken seriously here at Belvoir Birmingham and we can refer you to our online complaints procedure if you would like to make a genuine complaint.

In a reply to your review we believe that these are false/fabricated accusations and comments as there is no evidence to show or demonstrate that you were a current or ex tenant that said, all deposits are protected in line with the Tenancy Deposit rules and any disputes can be raised formally and fairly in line with the TDS scheme. As a direct result of your comments we believe this is a fake review / account as here at Belvoir Birmingham we aim to deliver the best levels of customer service and also that we are heavily regulated by the property Ombudsman and National approved lettings scheme we treat all of our customers in a open, honest and transparent manner. Thankfully all our other five star reviews are indeed genuine and this account seems it has only been setup recently and no other reviews have taken place from this account. All complaints are taken seriously here at Belvoir Birmingham and please can we refer you to our online complaints procedure if you would like to make a genuine complaint.

Dear Rowena George, We are sorry that you have had to revert to social media to report your maintenance issues, we note that you had a boiler breakdown on 30st December and we immediately instructed contractor to deal with this and in turn you also were able to make contact with our out of hours team who kept you fully informed. It is noted that the contractor attended 31st December during which was holiday period and he made the boiler safe and also dealt and ensured it was drained down. We also made contact with you 30th December to advise that one of our emergency contractors was unable to attend and we were in the process of sourcing another contractor as you can appreciate this was holiday season and your words which we will be shortly disclosing on this platform was “how disrespectful” as a Doctor we find your views somewhat shocking to say the least. Further to this you were continuously rude and irate to the Belvoir staff. We informed you yesterday 4th January the new boiler has been authorised and approved by the landlord as such we find your allegations unwarranted and also unprofessional given your conduct in this matter.

We are sorry to learn you must revert to leaving a review without an honest overview of the truth. We note you was in a joint tenancy under the Assured Shorthold tenancy at 10B Victoria Works. At no point was the staff at Belvoir rude or verbally abusive that is not our nature to do so, and to read you mention word “manager” yet have no name of person you have spoken to which we believe is totally fabricated. You moved into the property and were in situ for over a year, so surprised with your comments which just seem very unfounded as a detailed inventory would have been taken on move in and it’s clear to see the property was of a high standard. The deposit is protected under the regulated government scheme which cannot be released until all parties agree. It is further noted you did not object to deductions of cleaning costs to be claimed, which certainly brings into note the credibility of the fabricated comments. We also have call recording of your partner which we will disclosing here to demonstrate how angry/rude he was when he was asked kindly to return the keys on vacating the property. Belvoir are heavily regulated by UKALA and property Ombudsman and we will be of course contacting legal team for defamatory comments made by you Ellen.

Dear Nhunz Vu, We note you have left this review as your viewings were automatically cancelled - this is due to you being abusive to our negotiator, we have a zero tolerance policy when it comes to being abusive towards our staff members and we are not prepared to entertain those who are abusive to our colleagues. All phone calls are recorded also. Kind Regards Belvoir.

Dear Nhunz Vu, We note you have left this review as your viewings were automatically cancelled - this is due to you being abusive to our negotiator, we have a zero tolerance policy when it comes to being abusive towards our staff members and we are not prepared to entertain those who are abusive to our colleagues. All phone calls are recorded also. Kind Regards Belvoir.

Dear Niali, We have checked our systems and note you are not a current tenant of ours or a previous tenant and therefore believe this to be a false and fabricated review. Kind Regards Belvoir.

It is noted that these reviews are been left one after another at the same time and from family and friends of Rowena George, we will be now taking legal action against you and also reporting to you to medical council and GMC and our legal team will be in touch with you in refence to defamatory comments made. We take zero tolerance on social media bullying and will be reporting all to google and Rowena will be also made example of via the court system it seems you are now having personal vendetta against Belvoir Birmingham. Also as evidence below which show your number and your call to our out of hours service clear showing and demonstrating how rude you are. For the attention of Maintenance Rowena George called in regards to Apartment 405, The Rotunda, 150 New Street, Birmingham, B2 4PA. She was extremely rude and irate, before disconnecting the line. She called from 07735 835754. Moneypenny Date: 04/01/2022 Time: 13:07 Caller Number: 07735835754