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Belvoir - Birmingham Central

A selection of reviews/testimonials by highest rating
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1.00 /5

I’ve had one of the worst experience of my life with them. I moved for a year in one of their apartments that had mould. I had to wait and beg for 5 months to have someone to clean it and my flatmate got a severe allergy to mould do to their negligence. We ended the contract earlier with a notice of one month in advance. They are saying our deposit will be taken as we did not give any notice and because “there was no sign of mould” (we ourselves cleaned the apartment as much as we could). One of the employees told us that there will be no deduction from our deposit but now they’re saying the exact opposite. From experience, do not rent anything with them :). Save your time and money.

Reply from agent

Hi Iulia, We note the contents of your review and would like to mention the following. We had sent contractors on multiple different occasions to the apartment upon reports from yourself and Alessandra to which we was notified all had been sorted, furthermore you were both in a fixed term contract until October 2023 which we indeed let forgo by allowing you to vacate early. May I also add that deposits are handled via the TDS scheme and not at any one point has a colleague mentioned this will be 'taken' - this will be dealt with in normal protocol following a checkout of the property which is normal formalities of the moving out procedure. Thanks Belvoir.

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Royal London House, 35 Paradise Street, Birmingham Central, B1 2AJ, UK

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Birmingham Central Office

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