We are sorry to learn you must revert to leaving a review without an honest overview of the truth. We note you was in a joint tenancy under the Assured Shorthold tenancy at 10B Victoria Works. At no point was the staff at Belvoir rude or verbally abusive that is not our nature to do so, and to read you mention word “manager” yet have no name of person you have spoken to which we believe is totally fabricated. You moved into the property and were in situ for over a year, so surprised with your comments which just seem very unfounded as a detailed inventory would have been taken on move in and it’s clear to see the property was of a high standard. The deposit is protected under the regulated government scheme which cannot be released until all parties agree. It is further noted you did not object to deductions of cleaning costs to be claimed, which certainly brings into note the credibility of the fabricated comments. We also have call recording of your partner which we will disclosing here to demonstrate how angry/rude he was when he was asked kindly to return the keys on vacating the property. Belvoir are heavily regulated by UKALA and property Ombudsman and we will be of course contacting legal team for defamatory comments made by you Ellen.

Dear Nhunz Vu, We note you have left this review as your viewings were automatically cancelled - this is due to you being abusive to our negotiator, we have a zero tolerance policy when it comes to being abusive towards our staff members and we are not prepared to entertain those who are abusive to our colleagues. All phone calls are recorded also. Kind Regards Belvoir.

Dear Nhunz Vu, We note you have left this review as your viewings were automatically cancelled - this is due to you being abusive to our negotiator, we have a zero tolerance policy when it comes to being abusive towards our staff members and we are not prepared to entertain those who are abusive to our colleagues. All phone calls are recorded also. Kind Regards Belvoir.

Dear Niali, We have checked our systems and note you are not a current tenant of ours or a previous tenant and therefore believe this to be a false and fabricated review. Kind Regards Belvoir.

It is noted that these reviews are been left one after another at the same time and from family and friends of Rowena George, we will be now taking legal action against you and also reporting to you to medical council and GMC and our legal team will be in touch with you in refence to defamatory comments made. We take zero tolerance on social media bullying and will be reporting all to google and Rowena will be also made example of via the court system it seems you are now having personal vendetta against Belvoir Birmingham. Also as evidence below which show your number and your call to our out of hours service clear showing and demonstrating how rude you are. For the attention of Maintenance Rowena George called in regards to Apartment 405, The Rotunda, 150 New Street, Birmingham, B2 4PA. She was extremely rude and irate, before disconnecting the line. She called from 07735 835754. Moneypenny Date: 04/01/2022 Time: 13:07 Caller Number: 07735835754

We would like to make you aware that when you book online viewing on our platform we do send out relevant text messages if the property is taken prior to your viewings. As you must appreciate within the lettings market there is a huge demand for city centre apartments at the moment and the team here at Belvoir! are doing their upmost best to endeavour to cope with the demands of bookings and updating our websites on a regular basis, however time to time there will be delays in getting the various portals updated and sincerely apology if this has caused any inconvenience. We truly hope Belvoir Birmingham can assist you in the near future and again due to the unprecedented demand for apartments has lead to shortage of properties across Birmingham which no doubt is of course leaving applicants disappointed we are as agency doing our very best to get new properties available on our websites.

Dear Kirsty, We are sorry to learn that you have had to revert to social media platform in reference to Section 21 notice be served to you today for vacant possession of the property at Melton Avenue, as you are aware the vendor unfortunately passed away and were instructed to sell the property on behalf of the family as they needed to sell due to financially constraints (which you were fully aware of) as you kindly assisted us with viewings. However on serving the section 21 notice you have called the office and it is noted that you were rude to the office staff and we take zero tolerance on abuse received in the office or by telephone, and please note all our calls are recorded, you made several threats of calling our head office, we have merely acted upon the instructions of our vendor client who’s partner as you know deceased and as the property is sold to first time buyer this is why legal notice has been served to you today. Should you wish to put in complaint in via professional manner opposed to making defamatory comments via social media this can emailed to us here in the office at Birminghamcentral@belvoir.co.uk.