Hi Vogell, We are sorry to learn about your experience here and would like you to email us at birminghamcentral@belvoir.co.uk and we will be able to look into this further. In regards to viewings - sometimes due to things out of our control we may be slightly delayed in attending viewings but will always communicate this with the client. Likewise in terms of cancelling viewings - we do try do this in good time but again this can sometimes be out of our control. Thanks Belvoir!