I have been a customer with Northwood in Plymouth for nearly 12 years now and I have never had an issue with the service or the professionalism of Andrew and his team. They have been a source of comfort to me as I am currently overseas and needed the security of knowing that my property would be well managed. I receive a high level of communication from them and they have gone above and beyond on several occasions to help me out with maintenance issues. My rent is always deposited on time and statements are clear and easy to read. I have no hesitation in recommending them to any potential landlords thinking of placing their property with them.

I had my house rented and

I had my house rented and previously sold by Northwood. Everything went well apart from a bit of a slow buyer, who took a while to complete with. Not Northwood's fault. Special thanks to Nicola and Jackie for everything they have done to help us sell our house.

We had a very professional

We had a very professional service from this agent during our relocation from the Midlands and starting a new job in Plymouth. Communication from the agent was excellent and we had full confidence that the let was secure and wasn't going to full through like one did with another agent. Sensible referencing charges, top service and top people to do business with. Thank you for all your help.

I had been looking for an

I had been looking for an apartment in Plymouth for over a month and found most agents to be either very unhelpful or very expensive on application fees. I was then very lucky to find Kerry and the team at Belvoir Lettings who showed me three properties at the same time after office hours (one of which I took). They were very very friendly, application fees were much cheaper and I was given a very professional level of knowledge of the apartment and customer service that many of the other agents didn't have. Thank you for all your help!!

Hi I am very happy with the service I have received from Northwood regarding my garden being repaired the work men were very polite and professional

I have recently purchased a flat via Northwood. It was a pleasant experience and found Amy, Ashleigh and Hannah to be polite and helpful. A refreshing change in today's world where friendly service and courtesy are often neglected in favour of "making a quick sale". Recommended!

Provides a professional, competent and timely service.

Have used Northwood Plymouth for the last 10 years under their guaranteed rent scheme, which has worked well for me. This scheme has made the whole renting scenario virtually trouble free. They have just successfully sold the property and have acted very professionally. They always respond well and quickly to any issues that may arise. Thank you Northwood Plymouth team.

A very professional agency in every respect. Special thanks to Amy who was always friendly and helpful.

Lucky to get 1 star if I’m totally honest. We were told when viewing the house that the log fire was all good to use. Had a problem with the log burner guy who cleans the chimney in getting one of the plates off in the log burner to then be told by Northwood that it’s only for display only. Strange. No idea who does the 6 month inspection but no communication between them or Northwood. Kept pointing out ripped wallpaper which was already ripped before we moved in or peeling off. When moved in there was dog hair in and around the radiator in the kitchen and was also not cleaned properly. They claimed that no dogs have lived there yet when we viewed the house they was dog food and dog bed in the cupboard under the stairs which the viewing officer saw but they later denied it when we brought it up when moved it. Had to bring in a professional cleaner. Apparently it was professional cleaned. Don’t know who by but probably someone with bad eyesight. When moving out we cleaned and hoovered the house in a better state than when we moved in. We forgot to clean on top of one of the lights which had minimal dust on it anyway and the dust which came down the chimney after we left. Tried charging us £200 for a professional cleaner to come in and clean. Easiest £200 they made as it was spotless. Even the owners couldn’t believe how clean it was on the same day that we officially moved out. We also took down the worktop when we moved in as it was only screwed to the wall with no legs in the downstairs toilet as we had a three year old which we didn’t want the work top to collapse and injury him. We didn’t screw it back as we didn’t want to break any of the wall tiles or the worktop itself. Tried charging us £100+ for a leg and fitting which never had one to begin with. Luckily we had the inventory from when we moved it. Obviously they couldn’t be bothered to check it and tried ripping us off. Appealed against the deductions from our deposit which they then couldn’t be bothered to submit “evidence” to back up their claim up. I wonder how many people they’ve ripped off with just their standard professional cleaners after tenants have moved out. Luckily we didn’t lose any of our deposit. Would never recommend them to anyone. Would rather talk to you like crap via email.