Dear Tedy, Thank you for taking the time to leave a review. Whilst I am disappointed to read your comments, I'm afraid that I am unable to respond as I cannot locate you as one of our current or previous tenants and therefore unaware which property your review relates to. I am sorry that you do not agree with deposit deductions that your landlord has claimed for. As an agent, we work on behalf of the landlord and whilst we can provide our professional advice to them, I'm afraid that we have to take their instructions when it comes to making a claim against a tenancy deposit. If you do not agree with the claim that your landlord has suggested, you are able to put the deposit into a dispute where an independent adjudicator will then assess all evidence provided by both parties. The independent adjudicator has no connection whatsoever with Northwood and is appointed as an Independent Case Examiner for the government approved Tenancy Deposit Scheme used for your tenancy. If you are able to clarify the tenancy that your review relates to and if you would like to discuss this further, I am more than happy to clarify any misunderstandings that you may have. I can be contacted on ashleighevans@northwooduk.com. Yours sincerely, Ashleigh Evans Branch Director