Dear Dave, I am sorry to have read your most recent review. I'm afraid that due to an unforeseen circumstance out of our control, our office was closed Monday and Tuesday of this week. All of our clients were emailed to reflect this and automated responses were set to respond to any incoming emails. I do kindly therefore ask that you check your junk/spam folder. In addition to this, all email enquiries have been replied to and I cannot see that we have received an email enquiry from yourself or locate an enquiry under your name. If you could contact us on plymouth@northwooduk.com and confirm the property you are interested in, we can arrange a viewing for you, providing the property is still available. As a small local business who are proud of our reviews, it is very disappointing to receive such a review against us. Especially considering that the situation this week has sadly been completely out of our control as a result and taking the above into consideration, we kindly request that this review is reviewed accordingly. Thank you. Best wishes, Ashleigh Evans Local Director