Very awful and unprofessional experience that happened to my niece and her boyfriend. Both are working professionals and expressed their interest in one of the houses that were advertised on Northwood website. The agent who dealt with them is named Amy. She was being really patronising on the phone to my niece when all she did was to trying to get hold of more information before committing themselves in renting a house. Amy also promised to ring my niece back as soon as all the viewings are done and dusted. Little did she know, she would not be expecting any phone calls, but thank god they have now found a nicer house which is 1000 times better than the one they viewed !