Very Poor Service , Did not fulfill the requirements of an agency , unprofessional , unreliable . will not be using them again

Not a helpful letting agent at all. To be quite honest they are quite discriminate against certain types of tenants and provide a rude service.

Disgusting letting agent I would never use then again I would rather be homeless, I get evicted 3months after I pay 6months in advance for no reason at all!! Stay away!

Do not use! Awful experience, worst ever! Minimum service, no maintenance, house falling apart. Not helpful on the phone, charging for many unexpected extras hidden in the contract, retaining money from the deposit (206£) with the false accusation that the house needed cleaning: the house was disgusting when we moved in and literally shining when we left. These people should be stopped from doing their business!

Worst customer service ever! DO NOT USE! We spent time reviewing many properties for a long term family home. We found a property with Northwood and paid £360 that day to start the process explaining at the time we have to hand a months notice. A day later they sent us an email attempting to pressure us into moving in earlier explaining if we could not they would not be able to hold the property as 'it was not in the best interest of the landlord' despite us explaining with have to give the normal notice time for where we are now. We contacted the office to find out what was going on and after explaining that we wouldn't be interested based on the new terms they back tracked and said the email was a 'form of negotiation' etc etc. No apology, nothing but a reluctant agreement that they should return the money. If at the point the customers are paying you money you treat them this poorly then how are they supposed to believe that in the event there is some issue with the property they we be able to seek help. Impossible to speak to the same person, unprofessional, bad company processes (one form has to be sent by email, printed out by the customer, filled out, scanned and sent back) an electronic and hardcopy process for one 2page document?! Believe me no one is going to steal your word created form that could be emulated in 20mins, take the password encryption off and make it easier for customers maybe? All in all the WORST company I've worked with in any sector of business in all my life. Good luck for the future. REPLY TO ANDREW: I understand this perspective however a professional approach to perspective clients is a constant in any business. The situation of your landlord doesn't excuse the manner in which we were dealt with. Simply getting someone in faster doesn't mean they are the right tenant, surely someone without a time demand, who follows the needed processes with his current property and makes a considered and full decision on moving into a property for the long term is a better decision than rushing someone in. Finally to add, we would have been in a position to take the property on concurrently and would have been willing to given our level of interest but the manner in which it was dealt with was worrying to us this early into a long term situation in which we would have been entering. Perhaps in future it may be worth rephrasing or calling the customer to ensure a professional service remains. Bad news is part of life but a paying customer expects to be treated with a minimum standard. Looking at ALL of your reviews this is clearly something you're company is not concerned with and where eventually internet reviews will grow and eventually shrink your business unless you undertake great reforms. Regards Mr Stanton

Awful company. Didnt bother looking after our property. Didn't bother doing their job. Horrible customer service. Getting solicitor involved to claim back money that we paid. They blame everyone else for their poor service. DO NOT use this company!!!!!! - Thanks for your response, its a pity you didn't respond beforehand at the time, I have since been inform by a member of your staff (or at least a recent member) that your branch regularly breaks the law by failing to put the tenants deposit in a tenancy deposit scheme. I have got in contact with you head office and the property ombudsman and will soon be hearing from them both with aims of making sure that your branch is fully investigated and that myself all other customers are reimbursed moneys that you have stolen from them. BTW I'm the partner of one of your customers hence why you couldn't find me on your system.