Booked a property viewing and no-one turned up. I rang after 10 minutes and they told me that the property had already been taken but they never rang me to cancel the viewing.

Do not let from theses agents they do not care about people renting properties from them regarding getting bond back they say it's not down to them it down to the lanlord shame on them name and shame theses guys you should be ashamed of yourselves oh don't even send out certificate to let people know who there bond is protected with that's if it's protected the lanlord plexus uk stay well clear of them they are a discace repairs I don't even think they know the meaning of the word reported and nothing done discaceful soon be there if you owed rent though makes me sick

Handed the key to my daughters student house to them in June - still awaiting the return of the deposit in October - and to be honest they don't seem to unduly care.

First house viewing, drove for over an hour through ruah hour and rain. To have no one around and the agents phone if off. Even though they were aware i hadnt found the flat yet and i was outside. Ended up going home after getting drenched. Never using these again

Very disappointed with their student lettings service, especially given the plethora of awards and 4 and 5 star ratings they have received. Every time there is a problem, Nicholas Humphreys have a habit of blaming someone or something else, and accept no responsibility for their own actions, or lack of action, whether it being a previous member of staff not conforming to the company's 'high standards', the property being 'old', or the maintenance man being busy with 'emergency jobs'. Things get done in a roundabout way, but the length of time it takes is not worth the time, hassle, or money, especially given the low standard of maintenance produced as a result. The house I rented was a disgrace upon arrival; it was clear it had not been maintained or inspected since the last tenants left the property. I was not provided with an inventory, and things went from bad to worse from there on in. Email contact for maintenance and queries is appalling; I often wait weeks for a response. My house manager has changed numerous times, which is understandable, but at no point was I informed of the change. This called for an official complaint, yet there seems to be no system in place to do so. After several months, a complaint was finally made about the service received, but little was done about it. This is just a small sample of the many things that have gone wrong with my time with this company; I will endeavour to avoid them at all costs in future, and encourage others to do the same.

At first this company seemed professional but at the end of our tenancy agreement we have had nothing but problems when trying to get our deposits back. I would suggest that you use a private landlord or a different company all together if you would like to see your deposit again.

After viewing a house, we decided It was right and everything was going smoothly until 2 Months before our contract started. The first sign of incompetence was Humphrey's declaring I had underplayed on my first instalment by £250. This was wrong as I had paid the full amount. After sending evidence of my payment the Director apologised personally. After contacting the other people I was renting with, they explained similar stories and Humphrey's had put it down to an 'accounts mix up'. This delayed us from moving in by a month, leaving some of us having nowhere to stay for the beginning of the university term, even though nobody had actually underpaid. Secondly, they had 'lost' a copy of my passport, as well as a copy of my student ID. Not only is this a breach of the Data Protection Act 1998, it is completely incompetent. Again after speaking to a supervisor they assured me it was fine and they had them. After a week I got told again I had failed to hand them in. So I rang them up to find we had a new housing manager who had no idea what was going on and he explained I needed to get my passport to them ASAP. Furious I threaten with legal action and after an hour of phone calls (whilst I'm on holiday) they decided it was fine and they had miraculously found the copy of my ID's The day we are due to move in I am told they have lost my garenteur forms and I will not be alowed to move in. (Even though I have fully paid and previously handed in this form) However my garenteur was abroad for his birthday and could not get another copy back to England. This is only a scratch on the surface of the nightmare my flat mates and I have been through. We are still considering legal action. You may think you've found the perfect house but it is not worth renting with Humphrey's unless you have a very deep wallet and big patience. Would not use again.