This filthy agency rents out unfinished accomodations to students (archer house). Compensation has been promised but has yet to be specified 6 months in. Compensation was also promised for not being able to move in on time due to their incompetence however I have yet to receive that too. Laundry was unavailable for 2-3 weeks at the start. 6 months in it's difficult to receive mail and packages unless you want your packages to be opened by other people as packages were once dumped in a bag and left at the front entrance of the whole accommodation. No reception, no mailbox. Some items for the room such as the headboard was only given 4 months in, the TV was fitted on unprofessional so the TV came out of the wall however this was fixed. The common room is still unfinished and hasn't made any progress since November. It seems like they are trying to cut costs as the quality of this accommodation is not only awful but is unfinished. This in unacceptable and no one should even pay for an unfinished product when the finished product was promised for September 2018. At the time of this review it is February 2019. Unacceptable agency as they should look after their clients and only provide the best if they actually cared about customer satisfaction. Here is where a Nicholas Humphrey employee will write a lazy message explaining how it's not their fault even though these faults and problems occur due to ones incompetence. Replying to edit: It should be your responsibility to check your own property listings to protect your customers. The deflecting of responsibility is disgusting. Yes. The name is different.

Wanted to put 0 star however not possible. Awful experience with this estate agent. When signing the contract the most basic part of it being the cost, we calculated that the numbers were incorrect and they were attempting to charge us more than the total rent. It took several members of staff to finally realise that our maths was correct and they amended the contract, very unprofessional and also unprepared as this appointment had been arranged for a while. Plus the house had been rented for the previous year and therefore how difficult is it to print a new contract to be signed? We then moved in to a house with smoke damage which they said was "habitable". Took a lot of arguing to get them to agree to paint over this as they maintained that the property could be lived in safely ! The walls were not even cleaned, one coat of paint was used to attempt to cover the smoke damage, just on the walls not ceiling or skirting boards. Due to the guttering being full and inefficient extractor fans (kitchen and bathroom) the property was damp and mouldy. This was reported however after months of waiting, a contractor came to view it and stated we would need a dehumidifier, which never materialised. One of the rooms did not even have a desk chair which arrived 4 months after moving in due to us asking repeatedly. If any repairs were needed, despite non-urgent repairs having a 28 day deadline, this never happened and each time we had to keep chasing them to fix things despite their online fixflo reporting system. Just because it is a student property does not mean they should ignore these basic things. With an administration fee of £150 each, as well as a checkout fee of £90, I do not see what this money was used for as they are totally inefficient. Upon returning the keys, which we signed for, I received a phone call over a week later asking us to leave the property and return the keys. Luckily we had proof that we had returned our keys by signing for them! So unprofessional, also very rude staff on the phone. The deposit took forever to be returned despite leaving the property immaculate, especially as when we moved in it was filthy despite having "professional cleaners". The property manager at the estate agents left but we were not told this and therefore were emailing him with no response for months, until we spoke to them on the phone and they said he had left and they were assigning a new property manager. After finally speaking to her, it was apparent she knew nothing about the property and was of no help. Would never ever use them again and even the landlord was leaving for another estate agents.

Awful experience. We have had broken radiators and broken taps for months and they have done nothing about it. They also attempted to charge us for damages that were already at the property. Clearly a tactic they try every year.

We are human, please a little respect !! Never recommend,, Bad service, as I had an appointment for viewing and I was told that I am the first person to see the house. Suddenly, when I arrived to the house Nobody of them came and when I called them they said The flat is rented. They even did not call or text me. :(

They repeatedly showed up for house viewings without giving us any/enough notice, even after I emailed their head office. Then it took them over 2 months to actually get our deposit back. Edit: I emailed the address in the response on 06/02/2018, will update when I get a response...

Up until the point of signing a contract, everything went really well with Nicholas Humphrey's. As soon as we had, however, we realised that the person showing us around had lied to us at every opportunity, with each lie being integral to our house choice (e.g. date we could move in, separate fees, and rent installments). They then asked for inordinate amounts of money with next to no notice and refused to acknowledge anything their colleague had declared when showing us the house, and slapping huge fines (up to £3900 each) on any late payments. If you are a student or want anything sorted in a professional and consistent manner, avoid at all costs. We are currently considering legal action, this showing the extent of their negligence

WASTE OF TIME! Terrible customer service. They re-arranged the viewing that they could no longer do (I only knew that because I called them up on the morning of viewing!). No one showed up this evening on my re-arranged viewing and they never gave me a mobile contact number. AVOID!

Moved in on August 1st. Issues such as -Mold -Water damage - one of the bedroom chairs literally in pieces - shelves hanging off the walls -heavy fire doors missing the majority of screws - some literally in danger of falling on someone - cracked tiles - holes in doors - missing locks on one of the bedroom doors The list goes on. We were assured that this was to be sorted before we moved in, along with a "deep clean" which somehow still managed to leave the kitchen floor sticky and the oven top grim. The majority of which either not reported entirely or reported as simply "wear and tear" on the inventory, which looked to be severely out of date (if not blatantly copied and pasted from previous records). This was called out by the Landlords when they visited, asking the NH rep why it had been termed as such on the inventory. These issues, most of them completely ommitted, such as the mould, could be blatantly observed by any idiot upon stepping over the threshold. When the landlords visited they told us that we could fix small things such as one of the kitchen drawers hanging off, ourselves. Are you joking? If it is such a small issue then surely an NH rep can fix it. Not our responsibility. - Copies of our IDs were lost, as well as our Guarantor forms (amazing since it was sent via their online system, not entirely sure how they've managed that). Instead of saying they'd lost it, they told us that we simply hadn't sent it. My Guarantors response to that was simply to send them a copy of the receipt email he'd received after sending off the form. - the welcome email was not sent to us until at least a month after our arrival, and suspiciously close to the landlord visit. - when I collected the keys, they were just a huge bunch which meant I had to go around, testing doors and separating them off. Not a huge issue, and it's probably pretty pedantic but still pretty poor. A more serious issue was the fact that my ID was not checked when I collected the keys. - Regarding security, the house has an alarm system, which on this specific street in Lenton would have been useful except for the fact that apparently it doesn't have a code, and god forbid they fix it or reset it and get a new code. The back door is held on with deadbolts, given that the pre-existing lock is - you guessed it- broken. The bedroom which didn't have a lock was fixed only after 2.5 months of actually living there. I feel like with Nicholas Humphreys, if there is an issue it is us who has to suggest a solution to them as opposed to them being proactive and supportive of their customers. - When contractors do come around, it is with little warning and is usually the result of emails, calls and visits in person to prompt any action, and on the last few occasions they have either not shown up, or misreported to NH that the job has been completed when it hasn't - it would be nice if NH could be more proactive in overseeing this work. When I have spoken to other University students and heard them complaining, it is always the same company I hear being mentioned - especially on some of the student social media pages where companies and landlords have been discussed. Many of the issues I have highlighted here have been dismissed and excused by NH as the property having changed managers over the summer, which in my opinion should absolutely not affect the service their customers receive, particularly in regards to services stipulated in a legally binding contract. I feel like they do the absolute bare minimum and are utterly uncaring about their customers. Do your research and talk to other students for first hand accounts -especially if you're moving out of halls for the first time. It is easy to be suckered when you have a nice, well dressed estate agent assuring you that everything will be sorted before you move in, and then it not being done after you have signed.