Apologies for the short story but I honestly can't understand how anyone can rate this company more than one star. I had a tennacy with them which was an absolute nightmare from start to finish. We discovered the property on Allington Avenue had an open sewer that would leak into the basement when it rained creating a draft amongst countless other issues such as mould/ bathroom flooding etc. Over the course of the year our property manager david Pike did very little to assist us. For instance an occasion where there was a leakage in the ceiling directly above another tenants bed taking almost two months to get a contractor out to resolve. It took me emailing them that i had no option but to take it further for just one problem to be solved. What had taken 2 months of ignored emails was followed up by a call less than 5 minutes after i notified them of my intention to seek legal counsel. But wait it gets worse. At the end of our time at the house we left the house in a clean condition with all seven tenants deep cleaning their rooms and communal areas. The shower room however was extremely difficult to be cleaned without professional chemicals due to the degree of mess the contractor had left in tearing apart the shower to resolve the flooding. Like Diagon alley, David pike’s lines of contact miraculously and promptly opened to inform us we had to pay over £500 for a deep clean alone amongst various other unjustified costs such as a leaf being in the room as the window was slightly open. We all know that student lettings can be stringent with the deposit but this was absolutely absurd. My advice to other tenants when dealing with these vultures . You have a contract with them they are obliged to honour as you do each time you pay your rent. Contact them in writing (email etc) to ensure there is a paper trail of your conversations. Demand they give you a timeline of the repair should be completed so you can press them when they inevitably miss these deadlines with useless excuses. Mistakes happen but If they miss the deadline more than once go straight to the council and make them aware should adequate reasoning not be given. These people are charlatans who sweat when someone actually reads the contract.

Awful experience with these and it’s only been 2 months, property had evidently not had cleaners in prior to our moving in as the place was filthy and full of mould. Our living room window had no curtain when we moved in which we have chased up to no avail. Windows we’re broken when we moved in that we had to wait to get fixed. Fuses trip when we have more than 2 appliances on at a time. Some radiators don’t turn off. Had a gas leak and not to mention rude and patronising staff. Avoid at all costs.

Absolute con artists. House was a state when we moved in. Worst thing was a mouldy chicken rotting in a bin full of water in the garden. Garden clearly hadn't been touched as it was full of the last tenant's trash. We left the place 100x cleaner than how we found it and they still had the audacity to try and take our whole deposit. Have avoided them like the plague since and pushed others away from them too.NegativeQuality, Professionalism, Value

Poor quality upon arrival, many general issues with the house.NegativeQuality, Professionalism, Value

Absolutely terrible service. Called them and wrote a formal complaint about what I think is a health and safe hazard, in return the person on the phone simply put it off. This is the first time this has happened. Over the course of my tenancy they have delayed repairs numerous times. Very quick to ask for money! But very slow to provide any quality service. Would not recommend

My boyfriend and friends rented with Nicholas Humphreys this year. The house was in poor condition since they moved in and problems persisted e.g mould, damp, drafts, a shower that leaked through the ceiling, mice, strange smells, a non-working alarm in a high crime area... . All tenants lost their jobs with no furlough due to covid but were constantly harassed for the money despite having no student loans, no income and their guarantors in the same position. Tenants made multiple attempts to set up payment plans which were not listened to until recently. Finally, deposits have not been fully returned as they wish to charge over £200 for 'cleaning costs' on a house that is probably cleaner then when they moved in. These tenants have been treated despicably, causing stress and anxiety and Nicholas Humphreys have not shown any human compassion for the difficult situation of these tenants during a global pandemic.NegativeQuality

Lovely, smiley people at the start of the tenancy. But tried to steal all of our deposit at the end of our lease. Super scammy people... lies that were so obvious it was **insulting**... but we managed to defend our case because we had been very diligent when filling in the initial inventory. Make sure to take lots of pictures -- of every single stain, mark, door knob and everything else -- as soon as you get hold of the keys. Good luck.

Nicholas Humphreys is an absolutely appalling estate agents. Over the course of our year-long tenancy with them, we had many awful experiences. To name just a few... - My housemate had to sleep in our living room for two weeks as NH had failed to deal with the mould in his room that was making him very ill. He was still forced to pay his rent in full. - Upon moving in, the house was in a disgusting state, with bugs, cobwebs, mould, dirt, grease, and Blu Tack marks all over the walls. We cleaned all this and left the house in a better state than when we arrived, as our photographic evidence shows. However, NH still attempted to charge us hundreds of pounds for ‘cleaning’ and ‘maintenance’. - When disputing the unfair charges, I had to communicate with a member of staff who treated me very rudely. For example, he took 24 days to respond to one of my emails, yet accused me of lying when I told one of his colleagues that he hadn’t kept me regularly updated.NegativeResponsiveness, Quality, Professionalism, Value

Scammed

Had to chase them up for literally everything regarding the room. The room was unsatisfactory and they just seem concerned with the money they were getting from me than actually helping me out. We're uncompromising or understanding. Would not recommend.