Unhelpful and the staff seem very unprofessional, they once lost images they had of my ID and had to go in again to get it scanned. They rent houses with mold, damp, and broken plumbing as we discovered this year and try to do as little as possible, whatever will give them an easy life. When viewing houses they put my group of seven with a group of five who then didn't show but they still showed up the five person house. Way too disorganised to be of any use in such a student-based area.

I didn’t have a very good experience with Nicholas Humphrey’s. I decided not to go through with moving into the property however I found a replacement who I was told signed the new contract. However due to one of the other tenants not signing the new contract I was just subletting my room which I wasn’t made aware of until I looked into it myself. They never chased for the new contact to be signed from the other individual either so that subletting wouldn’t have been the case. Also I didn’t receive my deposit back for two years after I had signed the contract despite chasing them up on this multiple times and being told someone would be in touch the next day which also never happened. I only received my deposit back when threatening to take legal action, which resulted in the deposit being sent to me straight away. I did not have a good experience with this letting company. I would strongly advise not letting with this company.

I lived in a Nicholas Humphreys property last year, and it was genuinely one of the worst renting experiences I’ve had. The house had issues from day one that they’ve tried hard to hide. There’s a lot of mold that builds up in the house in every single room apart from the kitchen and bugs, and slugs constantly getting inside from cracks left unsealed. My bathroom had no extractor fan, despite there being a shower, so the damp just built up. Additionally there was a leak in the upstairs shower that dripped through the ceiling into a lightbulb and the smoke detector downstairs in the living room which is an obvious electrical hazard and a serious safety issue. Despite reporting it, no one came to fix it or even take a look at it. This is classed as an emergency repair under UK housing standards and in our tenancy contract but they still never sent anyone the entire year to come repair it. Now, after we’ve moved out, they’re trying to charge us for blinds and a wardrobe that were already broken when we moved in and which we reported properly at the time. So this is an extra £110 we shouldn’t be paying. It feels like they’re just trying to squeeze every penny out of tenants after already providing substandard housing. I would strongly advise anyone considering renting through Nicholas Humphreys to look elsewhere. There are far better, more responsive and more ethical letting agents in the area. Cheap housing isn’t worth dying in an electrical fire because they want to scam another penny out of you.

Our new student house with Nicholas Humphreys had a fair amount of dust, cobwebs, and a previous tentants sock. After consulting this with the agency, they told us the house was 'completely habitable'. This seemed as though they were disregarding the situation. Responses from them have been taking longer than 10 days, with follow up emails needed to get a response. EDIT: After 27 days from the initial email, our issue was resolved swiftly by another team member, who sent a clear and satisfactory update on the changes made. NEW EDIT: took 3 months to get a working oven, kitchen was left in a mess after repair, our house flooded during heavy rainstorms and our concerns about this were dismissed, the house clearly had not undergone checks by the agency. Paper was found blocking cracks under the windowsill, and tape was found over the cracks on the windowsill. This meant winters were extremely cold causing the heating to be almost ineffective.

So poor. We're around 3 months into our tenancy and so far I found a sock in the middle of my room when I first opened the door because they obviously hadn't even tried to clean. Dead bugs on top of our kitchen cupboards. Half the lights didn't have bulbs in. One of the curtain rails is broken and the curtains have brown stains on them. The mattresses are disgusting and need replacing. No kitchen appliances or hoover which for a student house is very unexpected. We waited nearly 2 months for our shower to get fixed because it was leaking through the kitchen ceiling. I went home for a few weeks and my pan and chopping board in my kitchen cupboard were growing mould and were green and furry. There is mould and damp everywhere in the house despite us ventilating the house and having the heating on as advised. I cannot believe they think it is acceptable to leave people living in a situation like this especially young people who have barely experienced the world. I do not recommend them at all. I will have to write more about it at the end of my tenancy and whether we actually get our deposits back even though the keys were given to us in a poor state - we even had a lose unprotected wire hanging from the ceiling.

Absolutely useless. Do not rent from these people

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Nicholas Humphreys in Nottingham - Very Poor Customer Service as not called back after leaving several messages for last 4-days through Telephone, Email, Chat Team, Office Voicemail, etc...