Hello Diana, thank you for your feedback. We regret to hear of your recent experience whilst dealing with our Nottingham office. After looking into the issue in more detail, I can see you were booked in to view one of our properties, which we confirmed on the morning of your appointment. Moments before your appointment we received a formal application for the property from a previously arranged viewing. It is standard company policy that we work on a first come, first served basis with any property we are actively marketing, with the first submitted application successfully securing the property. Unfortunately in this case we had very little time to advise you the property had been secured, however did so as soon as this was brought to our attention. We apologise for any inconvenience caused and would be happy to discuss the matter in more detail if you so wish.