Honestly shocking. I lived in a Nicholas Humphreys house for a year. Worst mistake ever. The oven, tumble dryer, drains and some of the lights in the house were all broken for large proportions of the year(some from when we first moved in). We were told to fill out forms online to file to get them fixed. We did so for each of these things multiple times. None were fixed bar the oven, which broke again 2 weeks after. We proceeded to try get it fixed again, and nothing came of it - shock. At the end of the year we left the house in a state certainly not dissimilar from the state we were welcomed to when we moved in (apart from we accidentally left a few items behind). As a result of this we were charged £300 for a cleaning fee which was just utterly ridiculous. We have photos from when we moved in to prove the state of the house was very similar but of course, this did not matter. Therefore getting our deposit back was a nightmare as we felt we were being scammed. When we finally gave into them and decided to just take what we could of the deposit, as we are all students and needed our money back, we sent our details in and still did not receive the money back for an inordinate amount of time on the grounds that “we hadn’t all sent our details”. We all have proof we sent our details in before we were forced to inquire. To this day we still don’t have our money back. Worst service ever.
Reply from agent
Good evening Iona,
We have received your review online in relation to the service you have received from Nicholas Humphreys and your student property. We fully take on board any feedback with the aim of improving our service and procedures wherever possible.
Please see my comments below after looking into the items mentioned...
Looking through the maintenance issues you have reported online, I can conclude they were all closed with works completed and nothing has been reported following that to state otherwise? I appreciate you may be aware of maintenance that needs fixing within the property, however if this is not relayed to us we are not in a position to actively resolve these issues on you and your housemates behalf. We always try to make sure tenants are happy with the maintenance works and that the issues have been resolved.
With regards to the cleaning charge and deposit dispute I have not received any emails form yourself or housemates which dispute the proposed charges, the only disputes I have received are alongside the confirmation of their bank details? If you were looking to dispute the costs I would have been more than happy to discuss this further with you.
I have been in contact with you all to advise we had not received all the bank details to refund your deposits. I apologise if this has taken longer than anticipated. I can confirm we received the final details on Wednesday 21st of August. This can now be passed across to our accounts team to process the payment on Mondays payment run. This will then take 3 to 4 working days to reach your account.
If you would like to discuss the matter further please either contact me via email:
catherineb@nicholashumphreys.com
or via our office number
0115 870 9619