Our new student house with Nicholas Humphreys had a fair amount of dust, cobwebs, and a previous tentants sock. After consulting this with the agency, they told us the house was 'completely habitable'. This seemed as though they were disregarding the situation. Responses from them have been taking longer than 10 days, with follow up emails needed to get a response. EDIT: After 27 days from the initial email, our issue was resolved swiftly by another team member, who sent a clear and satisfactory update on the changes made. NEW EDIT: took 3 months to get a working oven It seems that the lack of communication was the main issue.

bully boy tactics on students.... almost pulled my son out.... made me guarantor without my consent. Highly worrying

Nicholas humphreys are one of the most incompetent and expensive lettings agencies in nottingham, I have used them for 2 houses over 3 years and not using their services feels like a fresh breath of air. They are terrible at upkeep & fixing problems, communication, emergencies, and are disorganised and rarely have any knowledge of how the law works. They also flagrantly break the law when it comes to deposits. They lost our inventory one year and still claimed nearly 100% of ours - showing it doesnt matter what you do, they will always try to take yoir money. In general do not use them if you can help it.

Unhelpful and the staff seem very unprofessional, they once lost images they had of my ID and had to go in again to get it scanned. They rent houses with mold, damp, and broken plumbing as we discovered this year and try to do as little as possible, whatever will give them an easy life. When viewing houses they put my group of seven with a group of five who then didn't show but they still showed up the five person house. Way too disorganised to be of any use in such a student-based area.

So poor. We're around 3 months into our tenancy and so far I found a sock in the middle of my room when I first opened the door because they obviously hadn't even tried to clean. Dead bugs on top of our kitchen cupboards. Half the lights didn't have bulbs in. One of the curtain rails is broken and the curtains have brown stains on them. The mattresses are disgusting and need replacing. No kitchen appliances or hoover which for a student house is very unexpected. We waited nearly 2 months for our shower to get fixed because it was leaking through the kitchen ceiling. I went home for a few weeks and my pan and chopping board in my kitchen cupboard were growing mould and were green and furry. There is mould and damp everywhere in the house despite us ventilating the house and having the heating on as advised. I cannot believe they think it is acceptable to leave people living in a situation like this especially young people who have barely experienced the world. I do not recommend them at all. I will have to write more about it at the end of my tenancy and whether we actually get our deposits back even though the keys were given to us in a poor state - we even had a lose unprotected wire hanging from the ceiling.

useless