Up until the point of signing a contract, everything went really well with Nicholas Humphrey's. As soon as we had, however, we realised that the person showing us around had lied to us at every opportunity, with each lie being integral to our house choice (e.g. date we could move in, separate fees, and rent installments). They then asked for inordinate amounts of money with next to no notice and refused to acknowledge anything their colleague had declared when showing us the house, and slapping huge fines (up to £3900 each) on any late payments. If you are a student or want anything sorted in a professional and consistent manner, avoid at all costs. We are currently considering legal action, this showing the extent of their negligence

WASTE OF TIME! Terrible customer service. They re-arranged the viewing that they could no longer do (I only knew that because I called them up on the morning of viewing!). No one showed up this evening on my re-arranged viewing and they never gave me a mobile contact number. AVOID!

Moved in on August 1st. Issues such as -Mold -Water damage - one of the bedroom chairs literally in pieces - shelves hanging off the walls -heavy fire doors missing the majority of screws - some literally in danger of falling on someone - cracked tiles - holes in doors - missing locks on one of the bedroom doors The list goes on. We were assured that this was to be sorted before we moved in, along with a "deep clean" which somehow still managed to leave the kitchen floor sticky and the oven top grim. The majority of which either not reported entirely or reported as simply "wear and tear" on the inventory, which looked to be severely out of date (if not blatantly copied and pasted from previous records). This was called out by the Landlords when they visited, asking the NH rep why it had been termed as such on the inventory. These issues, most of them completely ommitted, such as the mould, could be blatantly observed by any idiot upon stepping over the threshold. When the landlords visited they told us that we could fix small things such as one of the kitchen drawers hanging off, ourselves. Are you joking? If it is such a small issue then surely an NH rep can fix it. Not our responsibility. - Copies of our IDs were lost, as well as our Guarantor forms (amazing since it was sent via their online system, not entirely sure how they've managed that). Instead of saying they'd lost it, they told us that we simply hadn't sent it. My Guarantors response to that was simply to send them a copy of the receipt email he'd received after sending off the form. - the welcome email was not sent to us until at least a month after our arrival, and suspiciously close to the landlord visit. - when I collected the keys, they were just a huge bunch which meant I had to go around, testing doors and separating them off. Not a huge issue, and it's probably pretty pedantic but still pretty poor. A more serious issue was the fact that my ID was not checked when I collected the keys. - Regarding security, the house has an alarm system, which on this specific street in Lenton would have been useful except for the fact that apparently it doesn't have a code, and god forbid they fix it or reset it and get a new code. The back door is held on with deadbolts, given that the pre-existing lock is - you guessed it- broken. The bedroom which didn't have a lock was fixed only after 2.5 months of actually living there. I feel like with Nicholas Humphreys, if there is an issue it is us who has to suggest a solution to them as opposed to them being proactive and supportive of their customers. - When contractors do come around, it is with little warning and is usually the result of emails, calls and visits in person to prompt any action, and on the last few occasions they have either not shown up, or misreported to NH that the job has been completed when it hasn't - it would be nice if NH could be more proactive in overseeing this work. When I have spoken to other University students and heard them complaining, it is always the same company I hear being mentioned - especially on some of the student social media pages where companies and landlords have been discussed. Many of the issues I have highlighted here have been dismissed and excused by NH as the property having changed managers over the summer, which in my opinion should absolutely not affect the service their customers receive, particularly in regards to services stipulated in a legally binding contract. I feel like they do the absolute bare minimum and are utterly uncaring about their customers. Do your research and talk to other students for first hand accounts -especially if you're moving out of halls for the first time. It is easy to be suckered when you have a nice, well dressed estate agent assuring you that everything will be sorted before you move in, and then it not being done after you have signed.

Booked a property viewing and no-one turned up. I rang after 10 minutes and they told me that the property had already been taken but they never rang me to cancel the viewing.

Do not let from theses agents they do not care about people renting properties from them regarding getting bond back they say it's not down to them it down to the lanlord shame on them name and shame theses guys you should be ashamed of yourselves oh don't even send out certificate to let people know who there bond is protected with that's if it's protected the lanlord plexus uk stay well clear of them they are a discace repairs I don't even think they know the meaning of the word reported and nothing done discaceful soon be there if you owed rent though makes me sick

Handed the key to my daughters student house to them in June - still awaiting the return of the deposit in October - and to be honest they don't seem to unduly care.

First house viewing, drove for over an hour through ruah hour and rain. To have no one around and the agents phone if off. Even though they were aware i hadnt found the flat yet and i was outside. Ended up going home after getting drenched. Never using these again