Hi Darium, Having reviewed our diary in accordance with your name on Google, I have been unable to locate the viewing appointment that you are referring to. I would be grateful if you could email me the date/time and property you were booked in to see so I can have a look in to the matter further for you. My email address is as follows: madeleineg@nicholashumphreys.com Kind Regards, Maddie at Nicholas Humphreys Nottingham