Nicholas Humphreys - Nottingham
Nicholas Humphreys - Nottingham
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1.00 /5
Absolutely terrible service. Called them and wrote a formal complaint about what I think is a health and safe hazard, in return the person on the phone simply put it off. This is the first time this has happened. Over the course of my tenancy they have delayed repairs numerous times. Very quick to ask for money! But very slow to provide any quality service. Would not recommend
1.00 /5
My boyfriend and friends rented with Nicholas Humphreys this year. The house was in poor condition since they moved in and problems persisted e.g mould, damp, drafts, a shower that leaked through the ceiling, mice, strange smells, a non-working alarm in a high crime area... . All tenants lost their jobs with no furlough due to covid but were constantly harassed for the money despite having no student loans, no income and their guarantors in the same position. Tenants made multiple attempts to set up payment plans which were not listened to until recently. Finally, deposits have not been fully returned as they wish to charge over £200 for 'cleaning costs' on a house that is probably cleaner then when they moved in. These tenants have been treated despicably, causing stress and anxiety and Nicholas Humphreys have not shown any human compassion for the difficult situation of these tenants during a global pandemic.NegativeQuality
1.00 /5
Lovely, smiley people at the start of the tenancy. But tried to steal all of our deposit at the end of our lease. Super scammy people... lies that were so obvious it was **insulting**... but we managed to defend our case because we had been very diligent when filling in the initial inventory. Make sure to take lots of pictures -- of every single stain, mark, door knob and everything else -- as soon as you get hold of the keys. Good luck.
1.00 /5
Nicholas Humphreys is an absolutely appalling estate agents. Over the course of our year-long tenancy with them, we had many awful experiences. To name just a few... - My housemate had to sleep in our living room for two weeks as NH had failed to deal with the mould in his room that was making him very ill. He was still forced to pay his rent in full. - Upon moving in, the house was in a disgusting state, with bugs, cobwebs, mould, dirt, grease, and Blu Tack marks all over the walls. We cleaned all this and left the house in a better state than when we arrived, as our photographic evidence shows. However, NH still attempted to charge us hundreds of pounds for ‘cleaning’ and ‘maintenance’. - When disputing the unfair charges, I had to communicate with a member of staff who treated me very rudely. For example, he took 24 days to respond to one of my emails, yet accused me of lying when I told one of his colleagues that he hadn’t kept me regularly updated.NegativeResponsiveness, Quality, Professionalism, Value
1.00 /5
Scammed
1.00 /5
Had to chase them up for literally everything regarding the room. The room was unsatisfactory and they just seem concerned with the money they were getting from me than actually helping me out. We're uncompromising or understanding. Would not recommend.
1.00 /5
1.00 /5
Time wasters. Dont bother. Booked a viewing with them 5 days in advanced and I had to book time off work for the viewing. I got a call 15 mins before the viewing saying the house is gone. Wasted my time and my time off work. Not recommended.
1.00 /5
Awful customer service. Cancelled our viewing twice, once 10 minutes before the viewing was meant to take place. We had already left to view the property. Would never recommend this letting agent. We were never treated as a customer, more of a chore.
1.00 /5
Honestly shocking. I lived in a Nicholas Humphreys house for a year. Worst mistake ever. The oven, tumble dryer, drains and some of the lights in the house were all broken for large proportions of the year(some from when we first moved in). We were told to fill out forms online to file to get them fixed. We did so for each of these things multiple times. None were fixed bar the oven, which broke again 2 weeks after. We proceeded to try get it fixed again, and nothing came of it - shock. At the end of the year we left the house in a state certainly not dissimilar from the state we were welcomed to when we moved in (apart from we accidentally left a few items behind). As a result of this we were charged £300 for a cleaning fee which was just utterly ridiculous. We have photos from when we moved in to prove the state of the house was very similar but of course, this did not matter. Therefore getting our deposit back was a nightmare as we felt we were being scammed. When we finally gave into them and decided to just take what we could of the deposit, as we are all students and needed our money back, we sent our details in and still did not receive the money back for an inordinate amount of time on the grounds that “we hadn’t all sent our details”. We all have proof we sent our details in before we were forced to inquire. To this day we still don’t have our money back. Worst service ever.
