Absolutely useless. Do not rent from these people

List flat shares as one bedroom properties on Rightmove

Nicholas Humphreys in Nottingham - Very Poor Customer Service as not called back after leaving several messages for last 4-days through Telephone, Email, Chat Team, Office Voicemail, etc...

Terrible estate agents. Lived in a property rented through them for 2 years. Was absolutely filthy when I moved in, stank of smoke, had not had cleaners in. On viewing there was water damage on the bedroom ceiling, was told there was no leak and previous tenant didn't report anything. As soon as it rained water came through. Was a battle to get it fixed and they only fixed the roof not the hole/caving in internal ceiling. Oven was ancient and didn't work so needed a new one putting in. Bedroom radiator broke and took over 2 months to be fixed, spent winter having a bedroom that was an average of 7 degrees. Windows all loose and wobbled in the wall when closing them, could feel the draft and see the curtains moving but my email about it ignored. Handed notice in, took keys back and heard nothing. Had to ask for deposit back. Had it returned then a week or so later got an email saying they were doing an inspection and to ensure it was clean and tidy, I'd not lived there or had keys for a month and already had my deposit back! It's back on the market now, price increased by £75pcm. From the photos they've put new flooring in which it desperately needed but I can see some plants my movers accidentally left still on the windowsill so again cleaners not been in (we did clean it before leaving at least, except the cupboards we didn't use because the last tenent left them so filthy) Kitchen has had it, was told on viewing the landlord was going to do it after the next tenant, clearly a lie as it's still the same! Honestly if you can afford to use another agent, please do!

This whole company is a joke. The customer service is lacking and they cancel viewings on you all the time without notice. I had to travel twice for viewings that were cancelled minutes before and they gave no explanations. Stay away from this agency unless you want to waste your time and train tickets.

Shockingly poor service so far. Will update review accordingly based on the agents behaviour and professionalism........ In response to your reply William, I don't appreciate the bolshie request to amend my review in the email received from you. The attitude towards my daughter was far from acceptable when calling to advise maintenance hadn't gone ahead as planned and keys not given to the contractor as advised, was down to the agent, not the tenants! The quality of workmanship is of poor standard, and wet loose plaster has just been painted over. Which will no doubt soon be covered in mildew once again. Blaming the previous tenants for water ingress from a broken gutter, could have been dealt with earlier if picked up on an inspection. As said will update the review accordingly, but been pushed to remove the one star review will not help!

Do not rent student houses from this estate agents. It is the worst choice you can make in your student life. I have been a tenant with Nicholas Humphreys in West Bridgford, Nottingham, for two years, out of pure necessity and need. We booked our first room during Covid-19, without inspecting the property and trusting only the pictures and estate agents that were present online. The house upon arrival was ancient and did not look like the pictures we had seen at all. It was a different house. It was also full of webs and spiders with 0 cleaning done prior to our arrival. The second house that we have resided in this year has been even worse. We have no gas and electric that is being controlled by the company so we top-up ourselves as well as pay monthly for the contract with the gas company. We get refunds for the money we top-up, however the estate agent has been giving wrong information to Unihomes. At first, our address to them was wrong, resulting in our router delivery being booked to a completely different location. That not only did refrain us from maintaining university attendance, but also made us book our own router with a separate company due to them telling us it was going to take weeks to have Wi-Fi delivered. The house itself is the landlord's house, therefore the money we are putting into the electric and gas meter are also redirected to general utilities such as lights for the front door we do not use etc. Upon invitation from the estate managers to change the meter to a digital one, they supplied the company with a false meter reading on which one was ours. That resulted in the booked period we had dedicated time to carry out the change, not being resolved, and the estate agents doing absolutely nothing about it. The house we reside in is 3 north road flat 1, West Bridgford NG2 7NG, to which we pay a very generous monthly rent. The house however is ANCIENT. It is the worst property my eyes have been laid upon. It is dirty, old and not renovated whatsoever. The floor is fake wood, so old that it sticks of the floor, the toilet was dirty when we moved in and the toilet seat has been rid of colour and dirty. They did not even bother changing the toilet seat upon our arrival. There are holes throughout the whole property, with ants moving everywhere in the house. Spiders are also present every single day, to which we try and clear them whevener we see them. Please, do not rent this property or any property with nicholas, due to them being dishonest and not careful with their tenants at all. Pictures following showing the disgust of the property.

The whole company is ridiculous. We’ve had nothing but hassle from start to finish of our student tenancy, with staff being incredibly unhelpful. The house was disgusting when we moved in and it was a mission to get things clean and fixed. We now have been ignored about getting our deposits back after numerous emails and have had no contact from them. Really do not recommend this letting agents especially if you are a student.

Had a house viewing booked for a certain time. I showed up at the time only to find they had left just before I arrived. I didn’t receive any calls to let me know. I had to spend 15 minutes on the phone trying to get through only to ultimately be dismissed.