Very disappointed with their student lettings service, especially given the plethora of awards and 4 and 5 star ratings they have received. Every time there is a problem, Nicholas Humphreys have a habit of blaming someone or something else, and accept no responsibility for their own actions, or lack of action, whether it being a previous member of staff not conforming to the company's 'high standards', the property being 'old', or the maintenance man being busy with 'emergency jobs'. Things get done in a roundabout way, but the length of time it takes is not worth the time, hassle, or money, especially given the low standard of maintenance produced as a result. The house I rented was a disgrace upon arrival; it was clear it had not been maintained or inspected since the last tenants left the property. I was not provided with an inventory, and things went from bad to worse from there on in. Email contact for maintenance and queries is appalling; I often wait weeks for a response. My house manager has changed numerous times, which is understandable, but at no point was I informed of the change. This called for an official complaint, yet there seems to be no system in place to do so. After several months, a complaint was finally made about the service received, but little was done about it. This is just a small sample of the many things that have gone wrong with my time with this company; I will endeavour to avoid them at all costs in future, and encourage others to do the same.

At first this company seemed professional but at the end of our tenancy agreement we have had nothing but problems when trying to get our deposits back. I would suggest that you use a private landlord or a different company all together if you would like to see your deposit again.

After viewing a house, we decided It was right and everything was going smoothly until 2 Months before our contract started. The first sign of incompetence was Humphrey's declaring I had underplayed on my first instalment by £250. This was wrong as I had paid the full amount. After sending evidence of my payment the Director apologised personally. After contacting the other people I was renting with, they explained similar stories and Humphrey's had put it down to an 'accounts mix up'. This delayed us from moving in by a month, leaving some of us having nowhere to stay for the beginning of the university term, even though nobody had actually underpaid. Secondly, they had 'lost' a copy of my passport, as well as a copy of my student ID. Not only is this a breach of the Data Protection Act 1998, it is completely incompetent. Again after speaking to a supervisor they assured me it was fine and they had them. After a week I got told again I had failed to hand them in. So I rang them up to find we had a new housing manager who had no idea what was going on and he explained I needed to get my passport to them ASAP. Furious I threaten with legal action and after an hour of phone calls (whilst I'm on holiday) they decided it was fine and they had miraculously found the copy of my ID's The day we are due to move in I am told they have lost my garenteur forms and I will not be alowed to move in. (Even though I have fully paid and previously handed in this form) However my garenteur was abroad for his birthday and could not get another copy back to England. This is only a scratch on the surface of the nightmare my flat mates and I have been through. We are still considering legal action. You may think you've found the perfect house but it is not worth renting with Humphrey's unless you have a very deep wallet and big patience. Would not use again.

It's unbelievable how incompetent these people are. Other reviews are definitely right when they say that NH only communicate with you when they want something; if you have any problems, you're in for days or weeks of calling and emailing them with no response. After we left the house we had to deal with Amy Dawkins, one of their property managers, who took this to a whole new level. We had to ask multiple times for everything we needed from her (5 times in one case). Most of the times I called she was ill or not in the office, and despite her colleagues saying they'd ask her to call me when she got in, she never once did. They also massively overcharged us for things out of our deposit. They're great at taking as much money as possible from students but not interested at all in providing any sort of service once you're living in one of their houses. Pick another letting agent!!!

Absolutely appalled at the lack of service that NH provides. They don't answer the phone, or respond to emails. They sent us the welcome letter 2 months after we moved in. We had to call them 4 times, file a report through their useless website, and still the damage didn't get fixed until I was able to contact the landlord directly. The only time we ever get any solid communication from them is when they want something from us! A dreadful company, don't rent from here!

After renting 3 properties through NH's in the past 5 years I would say that what was once a professional, trustworthy and helpful agency has devolved into an impersonal, unwilling and somewhat useless waste of money and time. Issues have mostly involved poor communication - agents either dismissing problems with the property without expending any effort to check, or ignoring emails completely. One case required the university's involvement to prompt action, whilst one property's deposit had to be reclaimed via the TDS months beyond the tenancy ending. Sad to see them sink to the level of other student rental agencies that I've had the displeasure of encountering.

Nicholas Humphreys Nottingham has to be the MOST incompetent lettings agency any of my flat mates or I have ever used. The only saving grace about the experience was the land lord John, whom once we met, we dealt directly with him and avoided Nicholas Humphreys communications. One of us is also owed money from paying too much council tax, which apparently has been with their accounts team for 4 months!! Avoid this company, seriously. This is my second draft because on the first I ran out of characters to describe the whole experience. So let me tell you the *resumed* story of my people under our year tenancy with these unprofessional cowboys... We payed the reservation charge of £60 EACH to secure the property and we went on our way to the office to sign the contracts. The contract was re drafted 5 times due to mistakes made by the agents, if you're going to sign a contract READ every single page, don't feel pressured or embarrassed that you're taking too long- It's a legally binding contract and once your signature is on that piece of paper you cannot contest it. Our first contract it stated that we were to pay the full rent of a year every month... come on guys, you all know you have to divide that by 12 and it was Radford Road, Nottingham after all not Kensington, London. After that mistake was spotted came a whole bunch more because apparently simple maths is hard. OK folks, that's contracts done lets fast forward to moving day, our property manager, dear Dominic, oh Dom- how do you even have a job??Told us we could move in at the specific date, and so we did, apparently the house was ready and had been professionally cleaned, I mean why else would you let your tenants move in? When we got in, the house was a mess, every room dirty, we're talking cottonbuds, tampons... it was filth. honeslty...it was bad. We called out friend Dom who insisted the house had been professionally cleaned, and turns out the inventory he had given signed to us was from a different year which explains why none of the dirty, broken light bulbs, and many other things were not listed- Is this legal? hmmm Advice for you students, before you bring your stuff in your new house, photograph every room, every wall, literally inspect everything then put it all in an email and send it to them! Not only you have your own pictures in case of dispute later you also have a paper trail...speaking of paper trail we decided to back every single conversation we had with Dom with an email before or after, unfortunately when you're let down once by your property manager you tend to lose faith. Dom, if you are reading this, you are useless, choose a different career, this is not for you. So we persevere, clean the filth rooms and move our stuff in when suddenly DUM DUM DUMMM the front door opens, we panic! who could it be? we just moved in, we didn't get told anyone was coming and it was late! It was John the landlord coming in to do late night DIY around the house, you know, to get it ready for the tenants? After the initial shock from both sides, we sat down and talked about the clear miscommunication between Dom and us, he told us, the house was not ready and it hadn't been cleaned (remember when I said Dom told us/insisted the house had been professionally cleaned? LIES) Anyway from there on we messaged John for anything we needed, we had many communications with Dom which ended in frustration and us going back to John, John is a saint, our washing machine broke, he had it replaced the next day, him and Jane his partner really looked after us, thank you both! When it came to moving out, it was agreed we could move out on the first (hey paper trail) and Dom promised the new tenants they could move in on the Friday before the 1st..oops, then he promised them the first. Like us, they were very unhappy and it made for a very awkward moving in/out day, bad Dom! But we spoke to the new guys, told them out story and said ‘Hey call John, because it’s less painful pulling your teeth out than dealing with Dom’