Your Move

As first-time buyers, we expected guidance and clear communication throughout the process — unfortunately, our experience with Your Move Midsomer Norton was the opposite. The agent we dealt with was extremely pushy from the start, and when it came to making an offer, the communication was almost nonexistent. We received no real updates on the progress of our offers and felt completely left in the dark. It also felt as though our lack of experience was taken advantage of rather than supported, which was incredibly disappointing. The whole experience came across as unprofessional and ultimately put us off buying the property altogether. Based on this experience, we would never buy or sell through Your Move Midsomer Norton.

Very difficult to complete, absolutely no help, phone line constantly on hold

Disgusting and Offensive Treatment We jumped through hoops to meet their ridiculous deadlines, got absolutely …

This company was engaged by Co-Op Legal to deal with the sale of my late mother's house as part of their probate administration. Absolutely shocking, sat on emails from the buyer for a week and changed caseworker on us without advising us. Never Again! We will be feeding back to Co-Op on their poor choice

My son and his partner who are homeless and staying in a hotel put in an application for a flat. …

this is a very difficult, non-user-friendly and unnecessarily time-consuming app. with very poor accessibility if you have any difficulty operating a smart phone. the process and document uploads required would be far easier/quicker if there was a computer desktop version of the app.

Whilst this app might work for the computer savvy young for an elderly person using a smartphone it’s absolutely horrendous. Can I suggest that whoever developed this app first tries it out on their elderly grandmother!!

Amateurish

Initially, Dawn was very nice to deal with. However, when she went on holiday, Tracey took over. We put in for a flat and passed all the references and credit checks. Our guarantor passed the references and credit checks. Our guarantor is …