My son and his partner who are homeless and staying in a hotel put in an application for a flat. They passed the references and credit checks and so did their guarantor. Their guarantor got all the information that they asked for. It took a while to get the information as their guarantor is in a wheelchair and doesn't do internet banking. They were aware of this. He was informed by Let Alliance that it won't be an issue. Tracey emailed my son and his partner saying that they are rejecting the application. She could of picked up the phone and rang them but she gave a very poor excuse as to why she didn't. She said "you'd of shouted at me if I rang you". No reasonable explanation was given. Tracey blamed Let Alliance but when my son rang Let Alliance they said that it wasn't their decision and the decision is solely with the estate agent or landlord. My son and his partner put in a complaint but that was unfairly investigated by Tracey. The complaint was against Tracey so it wasn't a fair investigation. It should've been dealt with by another manager or director. I have a sneaky suspicion that the reviews are false as when my son and his partner put a review on here. Immediately a few glowing reviews came up. In my opinion it's a dodgy company and I would strongly advise NOT doing business with them. This will be taken further.