Your Move

64 High Street, Midsomer Norton, Somerset, BA3 2DQ, South West, UK, BA3

Claimed branch

4.7 846 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

John Logsdon Google

I was amazed how bad is Thirdfort. I was stuck in a loop taking repeated pictures of my up-to-date NFC equipped passport that yielded an error but no error number/ID. There was no escape option, even though the app promises an alternative …

Ed Google

terrible! totally user unfriendly and not even set up correctly for bank account codes postscript: two years later forced to use Thirdfort again - so many secret work arounds required to actually comply with the requirements that not even a qualification in forensic science would help. Would give zero if possible though support staff are nice enough

Reply from Your Move: Hi Edward, thank you for the feedback and I am sorry to hear that you found the app not to be user friendly. We utilise OpenBanking technology to satisfy the bank statement element of the checks, but it sounds like you may have encountered some difficulty here. It would be really helpful to understand more on what happened, so if you are able to provide any further information to feedback@thirdfort.com it would be appreciated. Our Support team are also here to assist if you require any help. You can reach us Mon-Fri on +441617680083, via livechat within the app or by emailing help@thirdfort.com. Best wishes, Kim - Thirdfort Support

craigybaps Google

Move with us had been tasked with selling a property local to me for a housing association. They used a local estate agent to market the property. I put an offer in the property which the local estate agent said was accepted. I was told to …

Bren Hol Google

Definitely read all the bad reviews and believe them! Absolute nightmare with them, they're absolutely clueless and have no idea on law or procedures getting it wrong at every turn! They are unbelievably slow to respond unless its something …

david griffiths Google

With the current AI impersonation I refuse this very risky process.

Reply from Your Move: Hi David, thank you for sharing your feedback. We completely understand your caution, especially given the rise of AI-driven impersonation. At Thirdfort, our core mission is to protect society from money laundering and fraud. We use government-grade technology specifically designed to detect and block AI-generated deepfakes — threats that traditional checks often miss. Your security is our priority. We are FCA-regulated and use high-level encryption to ensure your data remains protected throughout the verification process. If you have further questions or would prefer to speak with us directly, please reach out to our team at help@thirdfort.com.

Graham Canning Google

Emmanuel 9 out of 10. The system 1 out of 10……..

Charlie M Google

Avoid at all costs. They're slow, ignore you, dont update you, dont follow their procedures, etc. …

Stacey Google

Not great, tried on x3 different devices. Lots of errors, time consuming. Just would not work for me. Needs looking at

Reply from Your Move: Hi Stacey, I am sorry to hear that you have had some difficulties with our app. It would be great if you could reach out to our support team so that we can help you resolve - you can livechat with us from within the app, email help@thirdfort.com or give us a call on 01617680083. Best wishes, The Thirdfort Team

Aimee miller Google

Poor app not user friendly; time consuming, full of errors and glitches, making what should be a straightforward process stressful and frustrating. All through the process the app malfunctioned on both my iphone and ipad. Thankfully the staff were apologetic and helpful as they had to reset/fix from their end multiple times so also making more work for them. The app needs further work and development to work as it should.

Natalie Bennett Google

If you can, avoid using Move with Us at all costs - it was an absolutely appalling service. The correspondence was always with someone different, information never got passed on properly, was always reassured we would be contacted and never were. The list could go on but we were stunned by the incompetence.