Skip to content

Your Move

64 High Street, Midsomer Norton, Somerset, BA3 2DQ, South West, UK, BA3

Claimed branch
4.7 846 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Julien Lantz Google

They are nice, but don't count on them to come quickly to carry out urgent repairs (major water leaks in the apartment, for example) or to reply to your messages before several follow-ups...

Glousku Google

The worst estate agent we have encountered. The lady from rentals (Dawn?! Correct me if I’m wrong) seems lovely on the phone but appears none of our calls got any further than that. Very poor communication. We were essentially blocked from booking or getting any confirmation, despite multiple attempts to schedule viewings. Our follow-up calls and messages were completely ignored. Complete silence and a total lack of returned communication is not how you run a business or treat potential buyers. If they are this unresponsive before you even get through the door, I can only imagine what it is like trying to deal with them through an actual transaction! They have no thought for their vendors and are working and doing what is best for them as agents. Save your time and take your business to an agent who actually responds!

Reply from Your Move: Hi Georgia Thank you for your feedback and am sorry that our service offered to you on this occasion has fallen short of our usual standards. I will investigate this matter further and come back to you directly with my findings. Kind regards Tracey Bailey Your Move Bailey & Bryant
Chris S Google

As part of our moving process our solicitor wanted to verify funds for anti money laundering purposes. …

Kaleem Sheikh Google

The app misled me by asking for s review of srar rating mid way through. O did so. But the rest of thr exercise was futile and failed. These app companies are on an agenda of misleading

Andrea Mundell Google

Aftercare is terrible that's all I can say

Reply from Your Move: We're sorry to hear that we haven't met your expectations on this occasion. If you feel that the matter is still unresolved, please don’t hesitate to get in touch.
Ioana D Google

Omg, worst company I’ve dealt with. I rented a place through OpenRent and then they started calling me out of the blue ten times a day. So open rent sendt my details to them and they started sending me emails and calling me about setting out my bills ten times a day like I don’t have a job or I have nothing else to do. I never subscribed to them and I never dealt with someone so aggressive. They gave me so much anxiety and stress. Horrible human beings.

Louise Shuttleworth Google

Absolutely dreadful experience with this company. We tried for days to use the app, and never received a passcode from them. I phoned Thirdfort and the woman there said it was because our phones are on Sky mobile, which is rubbish because …

Attila Ábrahám Google

Avoid these guys at all costs! They do advertise they do not make money on you but the discount you could get directly from suppliers is much better than one time convince. These people are unable to share any packages and pricing upfront you must book a consultant appointment to chat and then get a package or individual quotations. Despite asking multiple times they are not able to share pricing until you talk, quoting the reason they do not have access to pricing only consultants do. What an odd excuse.. Maybe ask consultant to email the details directly. Before they would accuse me of not even trying to talk to consultants let me tell you something. Even I gave a chance , and i booked a timeslot, the guy tried call me much later , beyond 15 mins of the original slot. Not worth at all to waste your time with them, utter rubbish!

Reply from Your Move: Hi Attila, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience left you feeling disappointed. We just wanted to clarify a couple of points regarding our process. We ask customers to book appointments with our Move Specialists so we can make sure each person has dedicated time and support based on their individual move requirements, rather than offering a rushed or generic service. We also offer a digital journey option for customers who prefer to explore services and information online in their own time. In terms of pricing, this can vary depending on the details of each move, which is why quotations are provided directly by our Move Specialists once they’ve had the opportunity to understand your requirements properly. We’d also like to mention that the Home Setup appointment was booked within a communicated 60-minute call window. That said, we completely understand that waiting longer than expected can still be frustrating, and we apologise for any inconvenience caused. We really do appreciate your feedback, and it will be shared with the relevant teams as we continue to improve our customer experience. Kind Regards Danielle

About Your Move

No about information yet.

Website: http://www.your-move.co.uk

Memberships and portals

Association of Residential Letting Agents National Association of Estate Agents

We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms and conditions