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Your Move

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Omg, worst company I’ve dealt with. I rented a place through OpenRent and then they started calling me out of the blue ten times a day. So open rent sendt my details to them and they started sending me emails and calling me about setting out my bills ten times a day like I don’t have a job or I have nothing else to do. I never subscribed to them and I never dealt with someone so aggressive. They gave me so much anxiety and stress. Horrible human beings.

1.00 /5

Absolutely dreadful experience with this company. We tried for days to use the app, and never received a passcode from them. I phoned Thirdfort and the woman there said it was because our phones are on Sky mobile, which is rubbish because …

1.00 /5

Avoid these guys at all costs! They do advertise they do not make money on you but the discount you could get directly from suppliers is much better than one time convince. These people are unable to share any packages and pricing upfront you must book a consultant appointment to chat and then get a package or individual quotations. Despite asking multiple times they are not able to share pricing until you talk, quoting the reason they do not have access to pricing only consultants do. What an odd excuse.. Maybe ask consultant to email the details directly. Before they would accuse me of not even trying to talk to consultants let me tell you something. Even I gave a chance , and i booked a timeslot, the guy tried call me much later , beyond 15 mins of the original slot. Not worth at all to waste your time with them, utter rubbish!

Reply from agent

Hi Attila, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience left you feeling disappointed. We just wanted to clarify a couple of points regarding our process. We ask customers to book appointments with our Move Specialists so we can make sure each person has dedicated time and support based on their individual move requirements, rather than offering a rushed or generic service. We also offer a digital journey option for customers who prefer to explore services and information online in their own time. In terms of pricing, this can vary depending on the details of each move, which is why quotations are provided directly by our Move Specialists once they’ve had the opportunity to understand your requirements properly. We’d also like to mention that the Home Setup appointment was booked within a communicated 60-minute call window. That said, we completely understand that waiting longer than expected can still be frustrating, and we apologise for any inconvenience caused. We really do appreciate your feedback, and it will be shared with the relevant teams as we continue to improve our customer experience. Kind Regards Danielle

1.00 /5

I was amazed how bad is Thirdfort. I was stuck in a loop taking repeated pictures of my up-to-date NFC equipped passport that yielded an error but no error number/ID. There was no escape option, even though the app promises an alternative …

1.00 /5

terrible! totally user unfriendly and not even set up correctly for bank account codes postscript: two years later forced to use Thirdfort again - so many secret work arounds required to actually comply with the requirements that not even a qualification in forensic science would help. Would give zero if possible though support staff are nice enough

Reply from agent

Hi Edward, thank you for the feedback and I am sorry to hear that you found the app not to be user friendly. We utilise OpenBanking technology to satisfy the bank statement element of the checks, but it sounds like you may have encountered some difficulty here. It would be really helpful to understand more on what happened, so if you are able to provide any further information to feedback@thirdfort.com it would be appreciated. Our Support team are also here to assist if you require any help. You can reach us Mon-Fri on +441617680083, via livechat within the app or by emailing help@thirdfort.com. Best wishes, Kim - Thirdfort Support

1.00 /5

Move with us had been tasked with selling a property local to me for a housing association. They used a local estate agent to market the property. I put an offer in the property which the local estate agent said was accepted. I was told to …

1.00 /5

Definitely read all the bad reviews and believe them! Absolute nightmare with them, they're absolutely clueless and have no idea on law or procedures getting it wrong at every turn! They are unbelievably slow to respond unless its something …

1.00 /5

With the current AI impersonation I refuse this very risky process.

Reply from agent

Hi David, thank you for sharing your feedback. We completely understand your caution, especially given the rise of AI-driven impersonation. At Thirdfort, our core mission is to protect society from money laundering and fraud. We use government-grade technology specifically designed to detect and block AI-generated deepfakes — threats that traditional checks often miss. Your security is our priority. We are FCA-regulated and use high-level encryption to ensure your data remains protected throughout the verification process. If you have further questions or would prefer to speak with us directly, please reach out to our team at help@thirdfort.com.

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01761 419400

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64 High Street, Midsomer Norton, Somerset, BA3 2DQ, South West, UK, BA3

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