Hi Edward, thank you for the feedback and I am sorry to hear that you found the app not to be user friendly. We utilise OpenBanking technology to satisfy the bank statement element of the checks, but it sounds like you may have encountered some difficulty here. It would be really helpful to understand more on what happened, so if you are able to provide any further information to feedback@thirdfort.com it would be appreciated. Our Support team are also here to assist if you require any help. You can reach us Mon-Fri on +441617680083, via livechat within the app or by emailing help@thirdfort.com. Best wishes, Kim - Thirdfort Support