Hi Attila, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience left you feeling disappointed. We just wanted to clarify a couple of points regarding our process. We ask customers to book appointments with our Move Specialists so we can make sure each person has dedicated time and support based on their individual move requirements, rather than offering a rushed or generic service. We also offer a digital journey option for customers who prefer to explore services and information online in their own time. In terms of pricing, this can vary depending on the details of each move, which is why quotations are provided directly by our Move Specialists once they’ve had the opportunity to understand your requirements properly. We’d also like to mention that the Home Setup appointment was booked within a communicated 60-minute call window. That said, we completely understand that waiting longer than expected can still be frustrating, and we apologise for any inconvenience caused. We really do appreciate your feedback, and it will be shared with the relevant teams as we continue to improve our customer experience. Kind Regards Danielle