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Ferndown Estates - Marston Green

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Viewing properties with Ferndown was always friendly yet professional, taking Covid restrictions into consideration. I felt our agent was friendly without being pushy. Once we'd decided to purchase we were passed to a different rep who was always sure to keep is in the loop every step of the way, either via email or a phone call. We were able to contact and get a speedy response and have even had things sorted post completion. Highly recommended.

Reply from agent

Many thanks for the very positive feedback Matthew. We're particularly pleased you highlighted the COVID restrictions we've been working with to still try and offer the right service. We hope you settle very nicely in your new home and look forward to assisting you at any time in the future!! Kind regards Ferndown Estates

5.00 /5

Recently purchased my first home through Ferndown Estates and the service provided by Alex the agent and Charlotte the sales progresser was second to none. I was kept up to date throughout the whole process and any issues raised were dealt with in a professional way and timely manner. It was a pleasure to deal with them both and cannot say thank you enough for getting this sale completed so quickly. Alex also went above and beyond and delivered my keys direct to my workplace on completion day as I was unable to get there during office hours due to work commitments. THANK YOU BOTH! :) Will defiantly come back to yourselves for any future property purchases/sales.

Reply from agent

Thanks for such a great review Chloe! It’s lovely to get such nice feedback and thank you in particular for highlighting Charlotte and Alex in providing a great service. Good luck in your new home and thank you once again for taking the time out and posting. Kind regards Ferndown Estates

5.00 /5

I have recently purchased a property through Ferndown Estates, and I cant recommend them enough. The staff at every point of my journey have been proffesional, kind and very efficient. The customer service skills displayed by all the staff members was breath of fresh air after 6 months of dealing with other local agents. Wish I could give them 10*s.

Reply from agent

Thanks so much for your very kind words Mrs Shah. You came to collect the keys this morning and passed on such positive feedback, which was greatly appreciated. It’s lovely to hear we are giving clients and customers such a positive Estate Agency experience. We would like to wish you all the very best in your new home! Kind regards Ferndown Estates

5.00 /5

I was a first time buyer and everyone I had contact with were so helpful. From the very start of showing me the property, to chasing up the sellers solicitor (this happened a lot) I can not fault them as estate agents, really friendly and responsive. Never have to wait long for a reply. Special shout out to Charlotte, who looked after me, she was always so friendly and helpful. I could not have asked for anything more.

Reply from agent

Thank you for such a positive review Sidrah. We are delighted with you was so happy with our service. We do try and ensure everybody’s sale goes through as smoothly as possible and our after sales made such a good impression on you. It is such an integral part of selling any property. We will certainly pass on your kind words to Charlotte and thank you once again for such a lovely review! Kind regards Ferndown Estates

5.00 /5

I have worked with Ferndown for over ten years, Purchasing, Letting and Selling. They cannot be faulted, All the staff are so pleasant and helpful and there is always a cheery welcome and manner with every phone call and contact. Nothing is too much trouble and all potential problems are sorted quickly and efficiently in a very professional way.by a group of people who obviously enjoy working together and providing an excellent end product. Top Marks for a Top Team

Reply from agent

Thank you for your very kind review Chris and it’s been a pleasure dealing with you all this time. Both the sales and Lettings team were very touched with your call and feedback after being a landlord and then selling with us. We’d like to wish you and your family all the very best. Kind regards Ferndown Estates

5.00 /5

After months of trying to sell our business through commercial property sellers with no success, we approached Ferndown estates, who are local to us, they were very proactive and very quickly found us a interested party. The sale was complicated, however, Ian from Ferndown kept us informed every step of the way. We highly recommend Ferndown and thank Ian and the team for a great job. Well done. Micky and Rachel

Reply from agent

Thanks for the very kind message Micky and Rachel. It was great being able to help you out with the sale of the business. Enjoy your retirement and slightly later mornings!! Kind regards

5.00 /5

Ferndown Estates have been managing our rental property for the last 18 months and we are extremely happy with the level of service from them. Regular checks of our property with photos provided puts our minds at ease, after a bad experience with a tenant while managing it ourselves, our new tenant (found by Ferndown) is settled, happy and keeping the property looking lovely. Thankyou Ferndown team!

Reply from agent

Thanks for the lovely review Rachel. We’re delighted to hear of your experiences as a landlord and pleased to hear you like our comprehensive photographic property inspection reports. They do give landlords peace of mind in being able to see how their property is being utilised by the tenant Thanks again for taking the time to post a review!

5.00 /5

Thelma dealt with my rental property brilliantly, after a really bad experience with our previous letting agent who ended up costing us a fortune for a tenant that was in 5 months. Thelma sat and listened to what we wanted, explained the process and was a lot cheaper that the other cowboys. Highly recommended thoroughly professional. Our new tenants also said the experience was a lot smoother for them than their previous nightmare. We will not be going else where now. Thank you Thelma & the team

Reply from agent

Really appreciate you taking the time to give us such as a nice review Emma. The lettings team enjoyed reading your positive comments. Renting out your property should be done with extreme caution. It’s important the right tenants are found to make the whole experience as stress free as possible. Thank you once again for the feedback given! Ferndown Estates

5.00 /5

I can highly recommend Ferndown Estates, who have sold our property against all the odds, very professional, kept us informed all the way through the process. I cannot recommend them highly enough. Will definitely be using them again. Many thanks to Ian, Louise and the team. Kind regards Ann & Chris

Reply from agent

Good afternoon Ann and Chris. Thank you very much for taking the time to post your thoughts on our Google page. It’s wonderful to hear that you felt updated all throughout the process....particularly when we were dealing with a local authority. Thanks again for posting such a lovely message

5.00 /5

Sam Adam and the team from the off were spot on. When solicitor's were dragging there heals all through the chain I must say Sam in particular was relentless in getting things back on track. If your looking for an estate agent to deal with your property Ian and his team are for me first choice, I have had the pleasure of dealing with them on three separate occasions now and have always received a first rate service.

Reply from agent

Thank you for providing such a positive review John and we all appreciate your wonderful comments on your sale and thank you for your patience whilst the sale went through. It was a bit of a bumpy ride but good things come to those who wait! We wish you both every happiness and the best of luck for the future. Kind regards Ferndown Estates

Contact details
Sales Phone:

0121 770 5666

Opening hours

Unknown

Address

3 Elmdon Rd, Marston Green, Birmingham, B37 7BS, UK, B37

Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.

Our team

Ferndown Estates

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available