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Ferndown Estates - Marston Green

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We had seen two properties with Ferndown and were very impressed with their knowledge of the properties. We had recently sold ours and our estate agent wouldn’t be able to tell potential buyers anything about it because they never asked us! However Ferndown were able to tell me about local schools, amenities and key information about the properties. We met John who we felt wasn’t pushy, but was very knowledgable about the house and local area and gave us time to consider our options. Once we had our offer accepted we then worked with Charlotte who we felt was fantastic and kept us informed of the progress of the whole chain and ensured that we were fully informed. She is an asset to the company. We would highly recommend people to use this estate agents.

Reply from agent

Thank you Chloe for leaving us such a lovely review about your experience with your purchase via Ferndown Estates. To hear such positive comments is extremely welcome and we do try to make the purchase experience as helpful & supportive as possible. It can be frustrating when you don’t get to know about a property you are interested in, so we do try and ensure all viewings are carried out by experienced staff. Thank you for highlighting John and Charlotte out in particular with your review. Good luck in your new home! Ferndown Estates

5.00 /5

I have recently sold a property through Ferndown Estates. I mostly dealt with Ian, Adam and Charlotte who were all extremely professional and very helpful. All e-mails were dealt with promptly and efficiently. Charlotte was my main contact once the house was sold - she updated me regularly and did whatever was necessary to progress the sale. She is a credit to Ferndown Estates. Suzanne

Reply from agent

Thank you so much for your very positive feedback Suzanne. We’re delighted that things went so well for you and thank you for highlighting the great work that Charlotte does for our clients through to completion. We’re delighted to get such wonderful comments from our customers and wish you all the very best for the future! Kind regards Ferndown Estates

5.00 /5

I was a first time buyer and everyone I had contact with were so helpful. From the very start of showing me the property, to chasing up the sellers solicitor (this happened a lot) I can not fault them as estate agents, really friendly and responsive. Never have to wait long for a reply. Special shout out to Charlotte, who looked after me, she was always so friendly and helpful. I could not have asked for anything more.

Reply from agent

Thank you for such a positive review Sidrah. We are delighted with you was so happy with our service. We do try and ensure everybody’s sale goes through as smoothly as possible and our after sales made such a good impression on you. It is such an integral part of selling any property. We will certainly pass on your kind words to Charlotte and thank you once again for such a lovely review! Kind regards Ferndown Estates

5.00 /5

I have recently purchased a property through Ferndown Estates, and I cant recommend them enough. The staff at every point of my journey have been proffesional, kind and very efficient. The customer service skills displayed by all the staff members was breath of fresh air after 6 months of dealing with other local agents. Wish I could give them 10*s.

Reply from agent

Thanks so much for your very kind words Mrs Shah. You came to collect the keys this morning and passed on such positive feedback, which was greatly appreciated. It’s lovely to hear we are giving clients and customers such a positive Estate Agency experience. We would like to wish you all the very best in your new home! Kind regards Ferndown Estates

5.00 /5

I have been letting my properties on full management with Ferndown for the last 18months. They have provided excellent service for the money I pay for management. Ferndown sticks with rules and regulations and make sure the client needs and landlord needs are met. Thelma and the team has been a pleasure to work with and I have the peace of mind that my property is well looked after. I would highly recommend Ferndown for full letting management, if you are living away from property.

Reply from agent

Thank you for providing such a great review for the lettings management service we offer Amee. Thelma and her team have been working really hard throughout the lockdown (and previously) to look after every property under their management and it's great to hear you confirm how pleased you are. We look forward to helping many more landlords and tenants in the years to come! Kind regards Ferndown Estates

5.00 /5

Viewing properties with Ferndown was always friendly yet professional, taking Covid restrictions into consideration. I felt our agent was friendly without being pushy. Once we'd decided to purchase we were passed to a different rep who was always sure to keep is in the loop every step of the way, either via email or a phone call. We were able to contact and get a speedy response and have even had things sorted post completion. Highly recommended.

Reply from agent

Many thanks for the very positive feedback Matthew. We're particularly pleased you highlighted the COVID restrictions we've been working with to still try and offer the right service. We hope you settle very nicely in your new home and look forward to assisting you at any time in the future!! Kind regards Ferndown Estates

5.00 /5

Recently purchased my first home through Ferndown Estates and the service provided by Alex the agent and Charlotte the sales progresser was second to none. I was kept up to date throughout the whole process and any issues raised were dealt with in a professional way and timely manner. It was a pleasure to deal with them both and cannot say thank you enough for getting this sale completed so quickly. Alex also went above and beyond and delivered my keys direct to my workplace on completion day as I was unable to get there during office hours due to work commitments. THANK YOU BOTH! :) Will defiantly come back to yourselves for any future property purchases/sales.

Reply from agent

Thanks for such a great review Chloe! It’s lovely to get such nice feedback and thank you in particular for highlighting Charlotte and Alex in providing a great service. Good luck in your new home and thank you once again for taking the time out and posting. Kind regards Ferndown Estates

5.00 /5

Review on behalf of Keith and Caroline Robinson All round very good service. Seem to know what they are doing Special thanks to Charlotte and John Charlotte kept us up to date and was very professional.

Reply from agent

Thank you very much Keith and Caroline Robinson. We’re delighted to hear you were so impressed with our service. We will pass on your comments to John and Charlotte! Kind regards Ferndown Estates

5.00 /5

I have worked with Ferndown for over ten years, Purchasing, Letting and Selling. They cannot be faulted, All the staff are so pleasant and helpful and there is always a cheery welcome and manner with every phone call and contact. Nothing is too much trouble and all potential problems are sorted quickly and efficiently in a very professional way.by a group of people who obviously enjoy working together and providing an excellent end product. Top Marks for a Top Team

Reply from agent

Thank you for your very kind review Chris and it’s been a pleasure dealing with you all this time. Both the sales and Lettings team were very touched with your call and feedback after being a landlord and then selling with us. We’d like to wish you and your family all the very best. Kind regards Ferndown Estates

5.00 /5

After months of trying to sell our business through commercial property sellers with no success, we approached Ferndown estates, who are local to us, they were very proactive and very quickly found us a interested party. The sale was complicated, however, Ian from Ferndown kept us informed every step of the way. We highly recommend Ferndown and thank Ian and the team for a great job. Well done. Micky and Rachel

Reply from agent

Thanks for the very kind message Micky and Rachel. It was great being able to help you out with the sale of the business. Enjoy your retirement and slightly later mornings!! Kind regards

Contact details
Sales Phone:

0121 770 5666

Opening hours

Unknown

Address

3 Elmdon Rd, Marston Green, Birmingham, B37 7BS, UK, B37

Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.

Our team

Ferndown Estates

No memberships information available

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No awards information available

No memberships information available

No marketing information available

No awards information available