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Ferndown Estates - Marston Green

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Excellent service from start to finish, Ian and Adam was great with the sale of our property and Charlotte was extremely helpful with our aftercare. Fantastic team would highly recommend

Reply from agent

Thanks very much for such kind words Lisa. We’re very grateful to you for taking the time out to leave such positive feedback. We wish you all the very best for you and the family.

5.00 /5

Adam and Louise were so helpful, we were buying a property through Ferndown Estates and they were always professional and polite. Whenever we had questions or weren't sure what the next steps were, Louise was always on hand to answer. Would highly recommend!

Reply from agent

Thank you Rebecca, for your very positive review of your purchase experience with our company Ferndown Estates. We're delighted to hear of your experience and that Adam and Louise in particular we're as helpful as ever. We'd all like to wish you all the best in your new home. Kind regards Ferndown Estates

5.00 /5

I would like to thank Ferndown Estates and their team for selling my late mom's house in this difficult time. In the end it was sold quite quickly they did a brilliant job would recomend Ferndown Estates anytime. Thank you Neil.

Reply from agent

Thank you for such a lovely review Neil. It's always nice to read positive comments from our customers. We were only too glad to help you sell your mum's property and give you advice about the situation with the freehold.

5.00 /5

Fantastic service offered. Always on hand to offer advice and help. Having worked with ferndown for a number of years I can say it's been a great benefit.

Reply from agent

Thank you Harjinder! It’s great to get positive feedback from our landlords such as yourself. We’re grateful to be able to provide whatever assistance we can for many of our clients, who rely on our experience and track record of providing a property management service. Thank you once again for taking the time to provide such a nice review kind regards Ferndown Estates

5.00 /5

Even through whats going on I felt so safe and informed. Keonne showed me round a beautiful property and was amazing.

Reply from agent

Thank you for providing such positive feedback Hollie. We very much appreciate you taking the time to provide such a lovely review!

5.00 /5

Would highly recommend Ferndown Estates if you are looking to rent or purchase a property, we couldn't be happier with the customer service received. After waiting a long time to move into our first home, Ferndown Estates were professional, supportive, efficient and always on hand to answer any questions. We wouldn't be in our first home if it wasn't for the dedicated staff there to make it happen for us! A huge thank you to Ian, Adam, Thelma and Mandy for their help from initial enquiry to moving in day - we absolutely love our new home!

Reply from agent

Thanks for your very lovely feedback Chloe. We are delighted to receive such a glowing review about your move. We wish you all the very best in your new home!

5.00 /5

So what a roller-coaster it was for us! From start to finish the whole team at Ferndown were nothing short of amazing! They went above and beyond for us and were always professional all the way through! A special thank you goes to Ian, Adam and John who listened and dealt with every concern that i had, responded to my phone calls and emails, reassured me and constantly supported me beyond their roles (especially Ian who went on a crusade to try and solve the issues we had!)i will be eternally grateful! Can't leave a review without mentioning the lovely Alan who was really great, showing us round a few houses until we found the one! And last to get a special mention is Super Charlotte who was so lovely and funny in the after sales team! Charlotte is like a solicitors fly at BBQ she will not go away until she has the answers she needs to keep her customers informed! She really works so hard to keep communication going and ensures all are on the same page so that conveyancing is a stress free as possible! So thank you to the Ferndown team for being great at what you do although i am hoping to not have to need your services for a while, in a strange way i will miss you! 😊 x

Reply from agent

Good evening Emma! What a lovely review to read and appreciate! The sale of your property is certainly one to go in the retirement book and there were plenty of times it seemed as though things weren’t going our way, however we were absolutely committed to get your property sold. Thank you for highlighting individual team members in your message and commenting about the feedback and support they gave you. As long-standing staff they really do go the extra mile for our customers and we are delighted to get you into your new property. Thanks again for such lovely comments and we will certainly look forward to helping you again in the future should the need arise!

5.00 /5

I can not put into words how amazing Ferndown Estates are, even with a particularly difficult house purchase, from start to finish the team were incredible. From arranging the original viewing, then letting us set up a half an hour second viewing after our offer was accepted so we could show our parents the property (this was particularly important to us being first time buyers) and all the support throughout the difficult process. I truly believe if it was not for Charlotte being so amazing and hands on we would still not be in our house now. It was a particularly difficult house purchase and Charlotte was always there for me to have a rant and cry down the phone (sometimes sad tears but eventually happy tears!) She constantly kept the pressure on to both solicitors, working so hard to ensure progress was being made, and was always the first to call me with updates so we could ensure everything got done as quick as possible. We are eternally grateful for all you did Charlotte as you are the reason we are now sat happy and well in our first ever home. And I genuinely already miss speaking to you regularly for a chat as you managed to always reassure me in the lowest of times when I thought the house purchase was never going to go through!! I would recommend Ferndown Estates to anyone and if we are to ever sell our house we know instantly that we will want to use Ferndown Estates. 100% recommend!!

Reply from agent

What a lovely review to read Chloe! Thank you very much for such kind words and in particular your feedback for Charlotte who looks after our after sales to completion. It’s always lovely to hear that we have exceeded their expectations. We understand that the post sales customer service is as, if not more important, than the service up to the sale itself. We wish you all the best in your new home and thank you once again for your lovely feedback Kind regards Ferndown Estates

5.00 /5

very professional and did everything they said they would house sold in 25 days many thanks

Reply from agent

Thanks for submitting such a positive review for the sale of your property. When both the buyers and sellers work as quickly as possible it sometimes shows how quickly property sales can actually complete!

Contact details
Sales Phone:

0121 770 5666

Opening hours

Unknown

Address

3 Elmdon Rd, Marston Green, Birmingham, B37 7BS, UK, B37

Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.

Our team

Ferndown Estates

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available