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Ferndown Estates - Marston Green

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Ferndown did a great job when selling our property in 2020. Adam and his team did an amazing job in marketing the property. Adam’s knowledge on the local market and his advice on sale price was great. We were unsure having never sold a property before but trusted him and we are so glad that we did. His advice led to 10 viewings within a week of listing and offers from multiple buyers days later. A sale was agreed around 2weeks from us listing for sale. Amazing. The conveyancing process was understandably long due to the Covid-19 pandemic and a long chain for our onward purchase. But Ferndown’s team were active in chasing progress every week. Towards the end of the process Adam and Charlotte at Ferndown were chasing third parties daily and keeping us fully updated at all times. A great service that went beyond our expectations.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thanks for providing such a lovely review Jodie! We’re delighted to hear your comments about how well your sale was handled and in particular, your comments about how you felt you could trust us on how to market your property. Adam will be delighted to read such lovely comments Thanks once again for your lovely feedback and we hope that you have settled well in your new home! Kind regards from Ferndown Estates

5.00 /5

Adam and Louise were so helpful, we were buying a property through Ferndown Estates and they were always professional and polite. Whenever we had questions or weren't sure what the next steps were, Louise was always on hand to answer. Would highly recommend!PositiveResponsiveness, Professionalism

Reply from agent

Thank you Rebecca, for your very positive review of your purchase experience with our company Ferndown Estates. We're delighted to hear of your experience and that Adam and Louise in particular we're as helpful as ever. We'd all like to wish you all the best in your new home. Kind regards Ferndown Estates

5.00 /5

Fantastic, smooth and efficient service. Great communication and professionalism by the company.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Thank you for such fantastic feedback Qasim. It’s lovely to hear you had a positive experience with Ferndown Estates. We really appreciate you taking the time to leave such a lovely review. Kind regards Ferndown Estates

5.00 /5

Written on behalf of Sophie Ashford. I have recently purchased a property through Ferndown Estates and I can’t recommend them enough. Viewing the property was friendly and professional, taking Covid restrictions into consideration. Once I decided to progress with the purchase, I was updated regularly and any queries I had were answered immediately. Ferndown now manage the letting of the property for me. They have provided excellent service and I would highly recommend Ferndown for letting management. Thanks to all the team involved!!!PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you for such a positive review Sophie. We really appreciate hearing back from customers. We are also delighted you have entrusted us with the management of your property and look forward to a long-standing mutually beneficial relationship Kind regards Ferndown Estates

5.00 /5

In a difficult time of a global pandemic, and after a slow start with everyone adapting to the situation, they went above and beyond to complete my sale.PositiveResponsiveness, Professionalism, Value

Reply from agent

Thank you for your very kind review and feedback Phil. We are delighted to have finalised your sale and wish you and your family all the very best in your new home. Kind regards Ferndown Estates

5.00 /5

Would recommend using ferndown estates. They were very professional throughout the process. Always very helpful with any queries and always quick to respond. Adam , john and charlotte were all superb so thank you very much,PositiveResponsiveness, Professionalism

Reply from agent

Thank you very much Tammy for your positive review and thank you for highlighting Adam, John and Charlotte in particular. We’re always very happy to receive such nice feedback about our sales team. Kind regards Ferndown Estates

5.00 /5

Great communication, pro active approach to getting the sale over the linePositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thanks for the great review and feedback Jim. We really appreciate it when people take a time out to provide such kind words. We wish you all the very best in your new home. Kind regards Ferndown Estates

5.00 /5

I can not put into words how amazing Ferndown Estates are, even with a particularly difficult house purchase, from start to finish the team were incredible. From arranging the original viewing, then letting us set up a half an hour second viewing after our offer was accepted so we could show our parents the property (this was particularly important to us being first time buyers) and all the support throughout the difficult process. I truly believe if it was not for Charlotte being so amazing and hands on we would still not be in our house now. It was a particularly difficult house purchase and Charlotte was always there for me to have a rant and cry down the phone (sometimes sad tears but eventually happy tears!) She constantly kept the pressure on to both solicitors, working so hard to ensure progress was being made, and was always the first to call me with updates so we could ensure everything got done as quick as possible. We are eternally grateful for all you did Charlotte as you are the reason we are now sat happy and well in our first ever home. And I genuinely already miss speaking to you regularly for a chat as you managed to always reassure me in the lowest of times when I thought the house purchase was never going to go through!! I would recommend Ferndown Estates to anyone and if we are to ever sell our house we know instantly that we will want to use Ferndown Estates. 100% recommend!!

Reply from agent

What a lovely review to read Chloe! Thank you very much for such kind words and in particular your feedback for Charlotte who looks after our after sales to completion. It’s always lovely to hear that we have exceeded their expectations. We understand that the post sales customer service is as, if not more important, than the service up to the sale itself. We wish you all the best in your new home and thank you once again for your lovely feedback Kind regards Ferndown Estates

5.00 /5

Adam at Ferndown was a pleasure to deal with and did a fantastic job of selling our house. He was always available on the phone, kept us well informed during the whole process and took a personal interest in our selling & buying journey. The rest of the back up team were also very helpful and good to deal with. I would highly recommend using them to sell/buy your house.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you for your very kind review of the service received from Ferndown Estates and in particular the job that Adam did for you both. It’s very much appreciated that you’ve provided such nice feedback following the sale of your house. We wish you all the very best in your new home. Kind regards Ferndown Estates

5.00 /5

Really happy with the way Sam from Ferndown Estates has dealt with us during our purchase of a property. She was really professional, thoughtful, informative and trustworthy. She kept us updated throughout the whole process. Even though our purchase took longer than expected (due to other circumstances), we were glad we had Sam to help us throughout. Would highly recommend. Thank you Sam!PositiveResponsiveness, Quality, Professionalism

Reply from agent

Thanks for those very kind words Sadiquel. It's very much appreciated and we will certainly let Sam know that you have taken the time to post such a lovely message on our pages. We wish you all the very best for the future!

Contact details
Sales Phone:

0121 770 5666

Opening hours

Unknown

Address

3 Elmdon Rd, Marston Green, Birmingham, B37 7BS, UK, B37

Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.

Our team

Ferndown Estates

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available